OpenSesame had 46 outages in the last 2 years totaling 131h 56m of downtime — averaging 1.9 incidents per month.
There were 46 OpenSesame outages since June 19, 2024 totaling 131h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
Creating a slide voiceover using the AI "Generate Script" functionality never finishes creating the voiceover.
We are continuing to investigate this issue.
This incident has been resolved
We are currently investigating the issue with the Simon Course Translation service unable to process some text translations for courses, and some caption translations for assets.
The issue has been identified and we are working on resolving
The issue has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating an issue with some xAPI completion statements not being sent for our direct integrations. Affected learners may experience their courses not completing in the LMS. Our engineering team is actively working to resolve this issue. All course completion statements will be sent to the LMS as soon as we have resolved the issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
We have implemented a fix for this issue. The completion status in the LMS is now being updated as usual when learners complete courses. We are working to send completions that were missed earlier in the day and will update the status of the incident when that process has been completed. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
We have resolved this issue and all completion statements have been sent to Learning Management Systems. We appreciate your patience as we worked through the issue. Please reach out to our support team with any questions or concerns.
We are investigating an issue preventing learners from launching e-learning courses through the OpenSesame course player. Affected users may encounter error messages or experience a blank screen when attempting to start a course. Our engineering team is actively working to resolve this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating an issue preventing learners from launching TED courses. Affected users may encounter an error message stating that the video is not loading when launching a Simon TED course. Our engineering team is actively working to resolve this issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
We continue to investigate the issue with TED courses not launching. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
TED has informed us that the source of the issue has been identified and fixed. We are able to confirm that videos are now loading properly in TED courses.
The issue has been identified as an problem with the source videos, hosted by TED. We have reached out to our TED representatives, and will be monitoring the situation. We will update the status of the issue as we hear back from TED.
TED has reporting the issue as being resolved. Testing on our end shows that videos are now playing in courses. We will continue monitoring for the next 30 minutes.
This incident has been resolved.
The OpenSesame marketplace search was down from 9:08pm to 10:34pm PST. This affected users ability to load courses in the marketplace and via the api. Engineers started immediate investigation into the cause, and resolved the issue.
The Marketplace Search functionality is throwing errors and not loading for some users. All other Marketplace functionality is operational.
We believe the issue is occurring internally only and is not affecting customers. We will continue to monitor the application. Please reach out to our support team with any questions or concerns.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
When generating a course the process may fail and redirect to a blank page.
The issue has been identified and fix is being implemented
This incident has been resolved.
Newly published courses with graded quizzes may ignore quiz's required percentage to pass when calculating completion. This may generate false completions of courses.
We have identified the area that may generate false completions of courses and a fix is being implemented
This incident has been resolved
The Marketplace website is currently returning a 403 forbidden error. We are working to resolve this issue as quickly as possible. Please reach out to our support team with any questions or concerns.
This incident has been resolved.
We are currently investigating an issue where AI-generated Courses, Quizzes, and Voiceovers are failing to report completion status.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring.
This incident has been resolved.
We are currently investigating this issue.
The video loading issue seems to be resolved, we are validating they are loading consistently
Simon Ted videos are loading and the incident is resolved.
In Simon Authoring Suite, publishers are unable to invite new users to their account. Simon Authoring Suite is unable to create new users when registering accounts from Salesforce.
Simon Authoring Suite has identified and fixed the issue causing errors when inviting and creating new users.
Courses updated via course import and the editor unable preview
Working on fix
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue with newly created users.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We have identified the issue affecting customers using SAML for course launches and are working on a resolution. To stay updated, please subscribe for updates. We appreciate your patience during this time. Please reach out with any questions or concerns.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue.
We have identified that the issue is isolated to the bulk user upload functionality. Our team is actively investigating the root cause and working to resolve it as quickly as possible.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Reports of users not being able to login.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some service providers, including those that generate narrations and create some translations, are experiencing outages. We will continue to monitor the situation and report when they have resolved their issues.
Third party services are reporting as functional again.
This incident has been resolved.