OpenGov incident

Resident Payment Portal - Not allowing residents to make payments

Major Resolved View vendor source →

OpenGov experienced a major incident on August 11, 2025 affecting Financials, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 04:05 PM UTC
Resolved
Aug 11, 2025, 06:28 PM UTC
Duration
2h 22m
Detected by Pingoru
Aug 11, 2025, 04:05 PM UTC

Affected components

Financials

Update timeline

  1. investigating Aug 11, 2025, 04:05 PM UTC

    Currently, we recognize the resident payment portal is preventing residents from successfully logging into their accounts and submitting payments for services. This situation is occurring consistently for all users attempting to access the payment portal. Our engineering team is actively investigating this concern and working to resolve it.

  2. investigating Aug 11, 2025, 06:24 PM UTC

    The concern relating to residents not having access to the payment portal has been resolved as of 12:00 pm 8/11/2025

  3. resolved Aug 11, 2025, 06:28 PM UTC

    This incident has been resolved.