OpenGov incident

Tax & Revenue | Manual Cashier Payments Routing to WEB Balance Session Instead of Selected Session

Major Resolved View vendor source →

OpenGov experienced a major incident on July 31, 2026 affecting Tax & Revenue (formerly iGovServices), lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 04:14 PM UTC
Resolved
Jul 31, 2026, 08:55 PM UTC
Duration
4h 40m
Detected by Pingoru
Jul 31, 2026, 04:14 PM UTC

Affected components

Tax & Revenue (formerly iGovServices)

Update timeline

  1. investigating Jul 31, 2026, 04:14 PM UTC

    We are currently investigating this issue.

  2. identified Jul 31, 2026, 05:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 31, 2026, 05:42 PM UTC

    Our engineering team has prepared a fix and is targeting a release for today at 11:30 AM PST. During that window you may experience a brief service disruption. We recommend pausing cashiering activity around that time and resuming once the release is confirmed complete.

  4. resolved Jul 31, 2026, 08:55 PM UTC

    This incident has been resolved.