OpenGov incident
Procurement & Contract Management l Completed DocuSign PowerForms Not Syncing Back to Portal
OpenGov experienced a major incident on August 20, 2026 affecting Procurement, lasting 5d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 03:31 PM UTC
We are currently investigating this situation. Vendors can successfully complete DocuSign PowerForms, however the automation to assign the completed form back to the vendor response is currently failing. In the meantime, vendors can download their completed PowerForm directly from DocuSign and manually upload it to their response to proceed with submission.
- resolved Aug 26, 2026, 02:40 PM UTC
This incident has been resolved. Vendors submitting responses via DocuSign PowerForms should no longer experience syncing issues. Going forward, customers need to create a new Connection in their DocuSign account per this article: https://opengov.my.site.com/support/s/article/ebfdc36e-8f30-4faf-8c9e-fa2205c4e015