OpenGov incident
Financials | Credit and debit card payments failing in Financials payment processing page
Resolved after 2 hours 47 minutes, affecting Financials, on October 12, 2026.
Our Dev team has confirmed that the outage affecting our service has been resolved. The issue was caused by an outage at our partner, Payroc, which was traced to a faulty system update on their end. That update has since been retracted. If you continue to experience any issues, please let us know so we can investigate. Thank you for your patience.
Affected components
Update timeline
- investigating Oct 12, 2026, 02:06 PM UTC
We are currently investigating this issue.
- resolved Oct 12, 2026, 04:53 PM UTC
Our Dev team has confirmed that the outage affecting our service has been resolved. The issue was caused by an outage at our partner, Payroc, which was traced to a faulty system update on their end. That update has since been retracted. If you continue to experience any issues, please let us know so we can investigate. Thank you for your patience.
Your product runs on more than OpenGov
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services