OpenGov experienced a critical incident on September 3, 2025 affecting Permitting & Licensing, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Permitting & Licensing
Update timeline
- investigating Sep 03, 2025, 05:59 PM UTC
We are currently investigating an outage in Permitting & Licensing Employee and Public Portal Applications.
- monitoring Sep 03, 2025, 06:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2025, 06:15 PM UTC
This incident has been resolved. If you are still receiving an error message, please perform a hard refresh (F5). If you continue to have issue please contact our support team at [email protected].