OpenGov experienced a minor incident on September 26, 2025 affecting Permitting & Licensing, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Permitting & Licensing
Update timeline
- investigating Sep 26, 2025, 04:04 PM UTC
Our engineering team is aware and investigating, payment steps not completing. The payments are being recorded in the history, and e-check/Credit card payments are being processed in Stripe. In the meantime, if you need the step to proceed immediately, Admins can click the Complete and Proceed button in the bottom right.
- resolved Sep 26, 2025, 05:08 PM UTC
This incident has been resolved. All payment steps that were paid in full during this time have been updated to a completed status.