OpenGov incident

Enterprise Asset Management Web and Mobile App ("New UI") unavailable

Critical Resolved View vendor source →

OpenGov experienced a critical incident on September 27, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2025, 02:52 PM UTC
Resolved
Sep 27, 2025, 01:30 PM UTC
Duration
—
Detected by Pingoru
Sep 27, 2025, 02:52 PM UTC

Update timeline

  1. resolved Sep 27, 2025, 02:52 PM UTC

    On September 27, 2025, from 8:47 AM to 9:30 AM CT, Enterprise Asset Management Web and Mobile App ("New UI") users may have seen an error message on the login screen. This error could be dismissed, allowing work to continue without further disruption. However, if a customer was using an older bookmark to customername.cartegraph.app they would have encountered a DNS error preventing access.