OpenGov Outage History

OpenGov degraded · 2 active incidents View live status →

OpenGov had 73 outages in the last 2 years totaling 422h 17m of downtime — averaging 3 incidents per month.

There were 73 OpenGov outages since October 13, 2025 totaling 422h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.opengovstatus.com

Major October 2, 2026

Procurement & Contract Management l Unable to upload files under Pending Documents on Contract in the vendor portal

Detected by Pingoru
Oct 02, 2026, 03:25 PM UTC
Resolved
Oct 02, 2026, 06:09 PM UTC
Duration
2h 43m
Affected: Procurement
Timeline · 2 updates
  1. investigating Oct 02, 2026, 03:25 PM UTC

    We are looking into an issue that prevents users from uploading documents to contracts in the Procurement vendor portal.

  2. resolved Oct 02, 2026, 06:09 PM UTC

    Our team has identified the issue and implemented a fix. This has been resolved.

Read the full incident report →

Major October 2, 2026

Budgeting & Performance - Notification emails contain a incorrect Subject Line.

Detected by Pingoru
Oct 02, 2026, 01:51 PM UTC
Resolved
Oct 02, 2026, 04:25 PM UTC
Duration
2h 33m
Affected: Budgeting & Performance
Timeline · 2 updates
  1. identified Oct 02, 2026, 01:51 PM UTC

    Between September 29, 2026 and October 1, 2026, when a status change in proposals was made, notification emails were sent to customers using the incorrect subject line. All email subject lines contained: City of Alamogordo - Proposal Status Changed. Engineering & Security teams have confirmed that impacted customers did not have links to other entity data exposed. This defect only relates to the incorrect subject line in the email. The engineering team has identified a fix and this will be deployed today.

  2. resolved Oct 02, 2026, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 24, 2026

Procurement & Contract Management l New user profiles created in Admin Settings are not appearing in Procurement

Detected by Pingoru
Sep 24, 2026, 08:04 PM UTC
Resolved
Sep 25, 2026, 11:31 AM UTC
Duration
15h 27m
Affected: Procurement
Timeline · 3 updates
  1. investigating Sep 24, 2026, 08:04 PM UTC

    We are currently investigating this issue.

  2. identified Sep 24, 2026, 10:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 25, 2026, 11:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2026

Permitting & Licensing: Email Notifications are not being Sent

Detected by Pingoru
Sep 23, 2026, 01:24 PM UTC
Resolved
Sep 23, 2026, 01:38 PM UTC
Duration
13m
Affected: Permitting & Licensing
Timeline · 2 updates
  1. investigating Sep 23, 2026, 01:24 PM UTC

    We are currently investigating task, submission confirmation, and legacy renewal campaign emails are not being sent. Engineering is investigating.

  2. resolved Sep 23, 2026, 01:38 PM UTC

    Email service has been restored. All emails that were on hold during this period have been delivered to their recipients.

Read the full incident report →

Major September 16, 2026

Help Center and Technical Support Outage

Detected by Pingoru
Sep 16, 2026, 11:38 AM UTC
Resolved
Sep 16, 2026, 07:10 PM UTC
Duration
7h 31m
Affected: OpenGov Help Center
Timeline · 3 updates
  1. investigating Sep 16, 2026, 11:38 AM UTC

    We are experiencing an outage affecting the OpenGov Help Center and our technical support contact channels, caused by an issue with a third-party service provider. Our team is actively investigating. Your OpenGov applications are not impacted — this is limited to support channels only. During this outage, you may be unable to submit or view support cases, and messages sent to support may not be received. If you have an urgent, production-impacting issue, please contact your Customer Success Manager directly.

  2. identified Sep 16, 2026, 12:56 PM UTC

    The third-party service provider has identified the cause and is rolling out a fix region by region. Most services are recovering, and we are seeing improvement in the OpenGov Help Center and our support contact channels. Service may still be intermittent. You may encounter errors, delays, or failures when submitting or viewing support cases until the rollout completes. There is no confirmed resolution time from the provider at this stage. Your OpenGov applications remain unaffected — this is limited to support channels only.

  3. resolved Sep 16, 2026, 07:10 PM UTC

    The OpenGov Help Center and our technical support contact channels are fully restored. The third-party service provider has confirmed the underlying issue is resolved, and service has been stable through an extended validation period. Your OpenGov applications were not affected at any point during this incident. Our provider is conducting a full investigation into the root cause and preventive measures. We apologize for the disruption and appreciate your patience.

Read the full incident report →

Major September 8, 2026

Procurement & Contract Management l Uploaded Images Not Rendering in Document Exports

Detected by Pingoru
Sep 08, 2026, 03:30 PM UTC
Resolved
Sep 09, 2026, 03:14 PM UTC
Duration
23h 44m
Affected: Procurement
Timeline · 3 updates
  1. investigating Sep 08, 2026, 03:30 PM UTC

    Images uploaded to OpenGov Procurement documents display correctly in the application but not included when exporting to PDF or Word formats. We are investigating.

  2. investigating Sep 08, 2026, 11:04 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 09, 2026, 03:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 20, 2026

Procurement & Contract Management l Completed DocuSign PowerForms Not Syncing Back to Portal

Detected by Pingoru
Aug 20, 2026, 03:31 PM UTC
Resolved
Aug 26, 2026, 02:40 PM UTC
Duration
5d 23h
Affected: Procurement
Timeline · 2 updates
  1. investigating Aug 20, 2026, 03:31 PM UTC

    We are currently investigating this situation. Vendors can successfully complete DocuSign PowerForms, however the automation to assign the completed form back to the vendor response is currently failing. In the meantime, vendors can download their completed PowerForm directly from DocuSign and manually upload it to their response to proceed with submission.

  2. resolved Aug 26, 2026, 02:40 PM UTC

    This incident has been resolved. Vendors submitting responses via DocuSign PowerForms should no longer experience syncing issues. Going forward, customers need to create a new Connection in their DocuSign account per this article: https://opengov.my.site.com/support/s/article/ebfdc36e-8f30-4faf-8c9e-fa2205c4e015

Read the full incident report →

Minor August 17, 2026

Enterprise Access Managment - Editing Reports

Detected by Pingoru
Aug 17, 2026, 05:28 PM UTC
Resolved
Aug 17, 2026, 08:27 PM UTC
Duration
2h 58m
Affected: Asset Management (formerly Cartegraph)
Timeline · 2 updates
  1. investigating Aug 17, 2026, 05:28 PM UTC

    Reports in Enterprise Asset Managment are currently unable to be edited but the data is viewable. Our Engineering team is aware and actively investigating.

  2. resolved Aug 17, 2026, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 17, 2026

System Access to OpenGov Platform & Products

Detected by Pingoru
Aug 17, 2026, 02:16 PM UTC
Resolved
Aug 17, 2026, 05:26 PM UTC
Duration
3h 9m
Affected: Budgeting & PerformanceFTPReporting & TransparencyIntegration ServicesFinancialsOpenGov PlatformProcurementTax & Revenue (formerly iGovServices)Permitting & LicensingAsset Management (formerly Cartegraph)Open DataCommunity Feedback (formerly Open Town Hall)Utility Billing
Timeline · 5 updates
  1. investigating Aug 17, 2026, 02:16 PM UTC

    Hello. We recognize that our customers are currently experiencing a situation of not being able to log into their OpenGov software. You may experience a Gateway Time-Out error message. Our engineering team is actively involved and investigating this.

  2. investigating Aug 17, 2026, 02:17 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 17, 2026, 02:25 PM UTC

    The situation has been identified and the engineering team is working towards a resolution.

  4. monitoring Aug 17, 2026, 03:13 PM UTC

    Services have been restored and we are continuing to monitor.

  5. resolved Aug 17, 2026, 05:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 13, 2026

Stories - Publications and Stories are not loading folders

Detected by Pingoru
Aug 13, 2026, 09:35 PM UTC
Resolved
Aug 13, 2026, 10:39 PM UTC
Duration
1h 4m
Affected: Budgeting & Performance
Timeline · 2 updates
  1. investigating Aug 13, 2026, 09:35 PM UTC

    We are currently investing an error with loading Publication and Stories folders. When trying to load the page, a Something Went Wrong error is displayed.

  2. resolved Aug 13, 2026, 10:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 13, 2026

Procurement & Contract Management l ZIP+4 Code Unable to Save

Detected by Pingoru
Aug 13, 2026, 03:14 PM UTC
Resolved
Aug 17, 2026, 09:12 PM UTC
Duration
4d 5h
Affected: Procurement
Timeline · 4 updates
  1. investigating Aug 13, 2026, 03:14 PM UTC

    OpenGov has identified behavior where extended zip codes (ZIP+4 code) within Procurement are not able to be saved upon editing. We are currently investigating this situation.

  2. identified Aug 13, 2026, 03:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 13, 2026, 09:22 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 17, 2026, 09:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 31, 2026

Tax & Revenue | Manual Cashier Payments Routing to WEB Balance Session Instead of Selected Session

Detected by Pingoru
Jul 31, 2026, 04:14 PM UTC
Resolved
Jul 31, 2026, 08:55 PM UTC
Duration
4h 40m
Affected: Tax & Revenue (formerly iGovServices)
Timeline · 4 updates
  1. investigating Jul 31, 2026, 04:14 PM UTC

    We are currently investigating this issue.

  2. identified Jul 31, 2026, 05:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 31, 2026, 05:42 PM UTC

    Our engineering team has prepared a fix and is targeting a release for today at 11:30 AM PST. During that window you may experience a brief service disruption. We recommend pausing cashiering activity around that time and resuming once the release is confirmed complete.

  4. resolved Jul 31, 2026, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2026

Reporting & Transparency I Users are unable to download data via data manager

Detected by Pingoru
Jul 28, 2026, 02:44 PM UTC
Resolved
Jul 28, 2026, 04:01 PM UTC
Duration
1h 17m
Affected: Reporting & Transparency
Timeline · 3 updates
  1. investigating Jul 28, 2026, 02:44 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 28, 2026, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 28, 2026, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 23, 2026

Procurement & Contract Management l Unable to Submit Responses Despite All Required Fields Completed

Detected by Pingoru
Jul 23, 2026, 12:01 PM UTC
Resolved
Jul 23, 2026, 02:11 PM UTC
Duration
2h 10m
Affected: Procurement
Timeline · 3 updates
  1. investigating Jul 23, 2026, 12:01 PM UTC

    We are currently investigating this issue.

  2. identified Jul 23, 2026, 12:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 23, 2026, 02:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 10, 2026

Budgeting & Performance | Failing to Load

Detected by Pingoru
Jul 10, 2026, 05:13 PM UTC
Resolved
Jul 10, 2026, 07:54 PM UTC
Duration
2h 41m
Affected: Budgeting & Performance
Timeline · 4 updates
  1. investigating Jul 10, 2026, 05:13 PM UTC

    We are currently investigating this issue.

  2. identified Jul 10, 2026, 07:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 10, 2026, 07:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 10, 2026, 07:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 26, 2026

Dashboard Refresh: Procurement

Detected by Pingoru
Jun 26, 2026, 06:32 PM UTC
Resolved
Jun 27, 2026, 01:55 PM UTC
Duration
19h 23m
Affected: Procurement
Timeline · 2 updates
  1. investigating Jun 26, 2026, 06:32 PM UTC

    Procurement Dashboards: Vendor Engagement and Contract Dashboards are not currently refreshing with new data/information. Our Engineering team is actively working to resolve this and return the automatic data refreshes. We anticipate the appearance of stale data will continue until approximately 130 am 6/27 PST.

  2. resolved Jun 27, 2026, 01:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 25, 2026

Budgeting & Performance I Unable to Access Linked Workforce Positions from Budget Worksheets

Detected by Pingoru
Jun 25, 2026, 04:44 PM UTC
Resolved
Jun 26, 2026, 12:06 PM UTC
Duration
19h 21m
Affected: Budgeting & Performance
Timeline · 3 updates
  1. investigating Jun 25, 2026, 04:44 PM UTC

    We are currently investigating this issue.

  2. identified Jun 25, 2026, 08:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 26, 2026, 12:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 23, 2026

Enterprise Asset Management Reporting Service Unresponsive

Detected by Pingoru
Jun 23, 2026, 02:50 PM UTC
Resolved
Jun 23, 2026, 03:22 PM UTC
Duration
32m
Affected: Asset Management (formerly Cartegraph)
Timeline · 3 updates
  1. investigating Jun 23, 2026, 02:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 23, 2026, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2026, 03:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 22, 2026

Intermittent Outages

Detected by Pingoru
Jun 22, 2026, 02:01 PM UTC
Resolved
Jun 22, 2026, 03:17 PM UTC
Duration
1h 16m
Affected: Budgeting & PerformanceFTPReporting & TransparencyIntegration ServicesFinancialsOpenGov PlatformProcurementTax & Revenue (formerly iGovServices)Permitting & LicensingAsset Management (formerly Cartegraph)Open DataCommunity Feedback (formerly Open Town Hall)Utility Billing#311Government App BuilderGrants Management
Timeline · 6 updates
  1. investigating Jun 22, 2026, 02:01 PM UTC

    We are aware that some users are experiencing errors when attempting to access our products. Our engineering team is currently investigating the root cause and working toward a resolution. We will provide updates as the situation develops.

  2. investigating Jun 22, 2026, 02:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 22, 2026, 02:26 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 22, 2026, 02:27 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jun 22, 2026, 02:32 PM UTC

    We are continuing to investigate this issue.

  6. resolved Jun 22, 2026, 03:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 15, 2026

EAM Scheduled Processes Not Executing

Detected by Pingoru
Jun 15, 2026, 02:20 PM UTC
Resolved
Jun 16, 2026, 02:35 PM UTC
Duration
1d
Affected: Asset Management (formerly Cartegraph)
Timeline · 5 updates
  1. investigating Jun 15, 2026, 02:20 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 15, 2026, 02:22 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 15, 2026, 03:54 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 16, 2026, 03:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 16, 2026, 02:35 PM UTC

    This incident has been resolved.

Read the full incident report →