OpenAthens Outage History

There were 3 OpenAthens outages since February 10, 2026 totaling 4h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.openathens.net

Major April 30, 2026

Service Outage - Authentication Point - P2

Detected by Pingoru: Apr 30, 2026, 01:33 PM UTC
Resolved: Apr 30, 2026, 01:57 PM UTC
Duration: 24m

Affected: Authentication Point

Timeline · 3 updates

investigating Apr 30, 2026, 01:17 PM UTC

We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Authentication Point The issue started at 14:00 BST Our team is working to understand what has caused the issue and we will update you within the next hour.
monitoring Apr 30, 2026, 01:33 PM UTC

We have applied a fix to the issue at 14:20 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
resolved Apr 30, 2026, 01:57 PM UTC

Following the fix at 14:20 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

Read the full incident report →

Major April 23, 2026

Degradation Of Service - Redirector - P2

Detected by Pingoru: Apr 23, 2026, 03:19 PM UTC
Resolved: Apr 21, 2026, 07:30 AM UTC
Duration: —

Timeline · 1 update

resolved Apr 23, 2026, 03:19 PM UTC

An outage occurred between 08:34 and 11:21 BST during a routine upgrade of the Managed Proxy service. Customers accessing certain resources via the Redirector (https://go.openathens.net). During that time users would have seen a phishing error. We applied a fix as soon as we became aware of the incident which restored the service to full functionality.

Read the full incident report →

Minor February 10, 2026

P3 - Redirector encountering increased link resolution times

Detected by Pingoru: Feb 10, 2026, 10:30 AM UTC
Resolved: Feb 10, 2026, 02:29 PM UTC
Duration: 3h 58m

Affected: Redirector

Timeline · 3 updates

investigating Feb 10, 2026, 02:26 PM UTC

We have had reports of users encountering a 'This site took too long to respond' error whilst waiting for their links to be resolved.
monitoring Feb 10, 2026, 02:28 PM UTC

The issue has been investigated and a fix has been applied
resolved Feb 10, 2026, 02:29 PM UTC

This incident has been resolved.

Read the full incident report →

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