OpenAthens experienced a critical incident on October 20, 2026 affecting Authentication Point and Authentication API and 1 more component, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2026, 06:35 AM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing OpenAthens services. The outage is due to an issue with our infrastructure cloud provider. The issue started at 07:07 UK time We will continue to monitor and will update you within the next hour.
- monitoring Oct 20, 2026, 07:32 AM UTC
Our cloud provider is still experiencing issues and we are continuing to monitor. We will provide further updates as soon as we have more information.
- monitoring Oct 20, 2026, 08:35 AM UTC
We are continuing to monitor but there is currently no change in the status of the service.
- monitoring Oct 20, 2026, 09:41 AM UTC
We're sorry for the disruption. We are continuing to work with our hosting provider but there is currently no change in the status of the service.
- monitoring Oct 20, 2026, 11:06 AM UTC
We're sorry for the continued disruption. We continue to work with our hosting provider, but there has been no change in service status from their side at this time. We're following their guidance and actively exploring all available options to support the restoration of our products.
- resolved Oct 20, 2026, 12:48 PM UTC
We're happy to confirm our OpenAthens products are now back online following today's Google Cloud infrastructure incident. We'll continue to monitor performance closely.