OpenAthens experienced a minor incident on July 6, 2026 affecting Service Desk portal, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk portal
Update timeline
- identified Jul 06, 2026, 09:35 AM UTC
Due to issues with the Jira Service Management Cloud platform, the OpenAthens support portal is currently unavailable. Our team is awaiting further information regarding this disruption. We will update you within the next hour.
- monitoring Jul 06, 2026, 10:27 AM UTC
Atlassian have begun to roll out a fix which is predicted to be completed within the next hour. We will update you once access is restored to the OpenAthens Support Portal.
- resolved Jul 06, 2026, 12:02 PM UTC
Access to the OpenAthens support portal has been restored.