OpenAthens Outage History

OpenAthens is up right now

OpenAthens had 30 outages in the last 2 years totaling 42h 52m of downtime — averaging 1.2 incidents per month.

There were 30 OpenAthens outages since May 23, 2024 totaling 42h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.openathens.net

Major July 23, 2024

Degradation of Managed Proxy service - P2

Detected by Pingoru
Jul 23, 2024, 04:48 PM UTC
Resolved
Jul 17, 2024, 06:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 23, 2024, 04:48 PM UTC

    OpenAthens users of the Managed Proxy service may have experienced issues accessing some content or content displaying incorrectly. This issue started at 7:45am 17th July BST and has been resolved as of 11am 23rd July BST. If you have further questions please contact our support team by either raising a ticket on our support portal (https://support.openathens.net) or contacting [email protected]. We appreciate your patience while we resolved this issue.

Read the full incident report →

Notice July 19, 2024

OpenAthens Status

Detected by Pingoru
Jul 19, 2024, 08:39 AM UTC
Resolved
Jul 19, 2024, 04:08 PM UTC
Duration
7h 28m
Affected: Service Desk portal
Timeline · 2 updates
  1. monitoring Jul 19, 2024, 08:39 AM UTC

    Following the recent news affecting many major IT systems thought to be caused by the Crowdstrike service, please be aware that so far the main OpenAthens service is not affected. Other services may be affected. We are continuing to monitor our service and will provide updates if needed. Please contact our service desk if you are experiencing any issues.

  2. resolved Jul 19, 2024, 04:08 PM UTC

    After monitoring our service, we are now confident that we are unaffected by the global IT outage. If you are having any issues then please contact our service desk: https://www.openathens.net/support

Read the full incident report →

Major July 18, 2024

OpenAthens managed proxy service - forward proxy - P2

Detected by Pingoru
Jul 18, 2024, 03:19 AM UTC
Resolved
Jul 18, 2024, 12:04 PM UTC
Duration
8h 44m
Affected: Managed Proxy service
Timeline · 3 updates
  1. investigating Jul 18, 2024, 03:19 AM UTC

    We are currently investigating an issue affecting some customers using our managed proxy service, in particular those customers using our forward proxy. Customers using our forward proxy are currently unable to access resources. We will update you as soon as we have more information.

  2. monitoring Jul 18, 2024, 03:58 AM UTC

    We have identified and resolved the issue. Following successful testing, customers should now be able to access resources through our forward proxy.

  3. resolved Jul 18, 2024, 12:04 PM UTC

    The issue is now resolved.

Read the full incident report →

Minor June 6, 2024

Degradation Of Service - SP Dashboard - P3

Detected by Pingoru
Jun 06, 2024, 05:46 PM UTC
Resolved
Jun 07, 2024, 04:03 PM UTC
Duration
22h 17m
Affected: SP Dashboard
Timeline · 4 updates
  1. identified Jun 06, 2024, 05:46 PM UTC

    We’re aware of an issue in the SP Dashboard: When an Identity Provider federation is toggled and saved, the user interface fails to display the actual underlying data upon page refresh.

  2. identified Jun 07, 2024, 07:56 AM UTC

    We are aware of an intermittent issue where the Identity Providers panel may not show the correct settings when viewing a connection in the Service Provider dashboard. If a connection is saved in this state it could remove access for the Service Provider to the federations that they were previously a part of. We advise Service Providers against updating your connections until the issue has been rectified. Who this affects Service Providers & End users How this may impact you Connections affected by this issue will mean content won't be available to the Service Provider's customers in the federations that are no longer selected.

  3. monitoring Jun 07, 2024, 01:55 PM UTC

    We have now fixed the issue, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support

  4. resolved Jun 07, 2024, 04:03 PM UTC

    Following the fix at 14:55 BST and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

Read the full incident report →

Critical May 23, 2024

OpenAthens Outage - P1

Detected by Pingoru
May 23, 2024, 07:37 AM UTC
Resolved
May 23, 2024, 11:59 AM UTC
Duration
4h 21m
Affected: Authentication PointAuthentication APIAuthentication broker
Timeline · 3 updates
  1. investigating May 23, 2024, 07:37 AM UTC

    We’re currently investigating issues that are preventing our users from accessing the OpenAthens service as a matter of the highest priority. We will provide further updates within the next hour or sooner if we make any significant progress.

  2. monitoring May 23, 2024, 08:15 AM UTC

    We have now fixed the issue, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support

  3. resolved May 23, 2024, 11:59 AM UTC

    Following the fix at 09:12 BST and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

Read the full incident report →