OpenAthens experienced a major incident on December 1, 2025 affecting Service Desk portal, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 01, 2025, 09:09 AM UTC
The maintenance for our Service Desk portal is ongoing past the original planned downtime. We appreciate that may cause some disruption and we are working towards a resolution as quick as possible. Thank you for your patience while we carry out improvements to our service. If you require support, please email [email protected] or phone +44 (0) 300 121 0043
- identified Dec 01, 2025, 12:01 PM UTC
The Service Desk portal is working as expected and you are now able to raise tickets as you were before.
- resolved Dec 01, 2025, 12:39 PM UTC
The Service Desk portal is now working as expected. The new portal will have a slightly new look. If you have any questions on this new experience please let us know.