OpenAthens experienced a major incident on April 30, 2026 affecting Authentication Point, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2026, 01:17 PM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Authentication Point The issue started at 14:00 BST Our team is working to understand what has caused the issue and we will update you within the next hour.
- monitoring Apr 30, 2026, 01:33 PM UTC
We have applied a fix to the issue at 14:20 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
- resolved Apr 30, 2026, 01:57 PM UTC
Following the fix at 14:20 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support