OpenAthens experienced a major incident on December 5, 2025 affecting Wayfinder, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 01:43 PM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Wayfinder The issue started at 13:09 BST Our team is working to understand what has caused the issue and we will update you within the next hour.
- monitoring Dec 05, 2025, 02:05 PM UTC
We have applied a fix to the issue at 13:38 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
- monitoring Dec 05, 2025, 02:06 PM UTC
Service is operational.
- resolved Dec 05, 2025, 05:30 PM UTC
Following the fix at 13:38 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support