- Detected by Pingoru
- Apr 30, 2026, 01:33 PM UTC
- Resolved
- Apr 30, 2026, 01:57 PM UTC
- Duration
- 24m
Affected: Authentication Point
Timeline · 3 updates
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investigating Apr 30, 2026, 01:17 PM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Authentication Point The issue started at 14:00 BST Our team is working to understand what has caused the issue and we will update you within the next hour.
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monitoring Apr 30, 2026, 01:33 PM UTC
We have applied a fix to the issue at 14:20 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
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resolved Apr 30, 2026, 01:57 PM UTC
Following the fix at 14:20 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 03:19 PM UTC
- Resolved
- Apr 21, 2026, 07:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 23, 2026, 03:19 PM UTC
An outage occurred between 08:34 and 11:21 BST during a routine upgrade of the Managed Proxy service. Customers accessing certain resources via the Redirector (https://go.openathens.net). During that time users would have seen a phishing error. We applied a fix as soon as we became aware of the incident which restored the service to full functionality.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 10:30 AM UTC
- Resolved
- Feb 10, 2026, 02:29 PM UTC
- Duration
- 3h 58m
Affected: Redirector
Timeline · 3 updates
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investigating Feb 10, 2026, 02:26 PM UTC
We have had reports of users encountering a 'This site took too long to respond' error whilst waiting for their links to be resolved.
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monitoring Feb 10, 2026, 02:28 PM UTC
The issue has been investigated and a fix has been applied
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resolved Feb 10, 2026, 02:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 01:43 PM UTC
- Resolved
- Dec 05, 2025, 05:30 PM UTC
- Duration
- 3h 46m
Affected: Wayfinder
Timeline · 4 updates
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investigating Dec 05, 2025, 01:43 PM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Wayfinder The issue started at 13:09 BST Our team is working to understand what has caused the issue and we will update you within the next hour.
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monitoring Dec 05, 2025, 02:05 PM UTC
We have applied a fix to the issue at 13:38 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
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monitoring Dec 05, 2025, 02:06 PM UTC
Service is operational.
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resolved Dec 05, 2025, 05:30 PM UTC
Following the fix at 13:38 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support
Read the full incident report →
- Detected by Pingoru
- Dec 01, 2025, 09:09 AM UTC
- Resolved
- Dec 01, 2025, 12:39 PM UTC
- Duration
- 3h 29m
Affected: Service Desk portal
Timeline · 3 updates
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identified Dec 01, 2025, 09:09 AM UTC
The maintenance for our Service Desk portal is ongoing past the original planned downtime. We appreciate that may cause some disruption and we are working towards a resolution as quick as possible. Thank you for your patience while we carry out improvements to our service. If you require support, please email [email protected] or phone +44 (0) 300 121 0043
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identified Dec 01, 2025, 12:01 PM UTC
The Service Desk portal is working as expected and you are now able to raise tickets as you were before.
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resolved Dec 01, 2025, 12:39 PM UTC
The Service Desk portal is now working as expected. The new portal will have a slightly new look. If you have any questions on this new experience please let us know.
Read the full incident report →
- Detected by Pingoru
- Nov 24, 2025, 09:43 AM UTC
- Resolved
- Nov 24, 2025, 10:19 AM UTC
- Duration
- 36m
Affected: Service Desk portal
Timeline · 2 updates
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identified Nov 24, 2025, 09:43 AM UTC
Apologies for the short notice but we need to perform essential maintenance work on the following service: Service Desk Portal There will be a brief outage during a service restart
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resolved Nov 24, 2025, 10:19 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 30, 2025, 11:45 AM UTC
- Resolved
- Oct 01, 2025, 06:26 AM UTC
- Duration
- 18h 41m
Affected: Email services
Timeline · 2 updates
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investigating Sep 30, 2025, 11:45 AM UTC
The provider we use for sending emails is currently experiencing an issue. This means you won't receive any emails from us, including login access code emails. You will still be able to send and receive emails from our Service desk. Our provider reports that they have identified the cause of the issue and are working toward a resolution. We will provide further updates when the situation changes. In the meantime emails should be queued and will be gradually released once the service is fully restored.
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resolved Oct 01, 2025, 06:26 AM UTC
This incident has now been resolved by the provider.
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2025, 12:56 PM UTC
- Resolved
- Sep 30, 2025, 11:43 AM UTC
- Duration
- 11d 22h
Affected: Authentication Point
Timeline · 5 updates
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investigating Sep 18, 2025, 12:56 PM UTC
We are currently investigating a live service issue where some users are experiencing a problem when attempting to sign in to OpenAthens and are receiving the following error: "OA-AP-4011-26: Unable to map the user to an organisation." Our team is working to understand the cause of the issue and will provide an update when further information is available. We apologise for any inconvenience this may cause you and your users.
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identified Sep 19, 2025, 09:12 AM UTC
We've identified the root cause of the problem and are currently investigating options around how to best mitigate it.
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identified Sep 19, 2025, 02:56 PM UTC
We are pleased to now be in a position to release an update which will resolve this issue, and we plan to make this available to customers by 09:00 am UK time on Monday 22 September.
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monitoring Sep 22, 2025, 02:34 PM UTC
We believe we have now remediated the source of the problem but will continue to monitor the situation for the time being.
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resolved Sep 30, 2025, 11:43 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2025, 05:04 AM UTC
- Resolved
- Aug 27, 2025, 08:39 AM UTC
- Duration
- 3h 34m
Affected: Redirector
Timeline · 4 updates
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investigating Aug 27, 2025, 05:04 AM UTC
We are currently investigating this issue.
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investigating Aug 27, 2025, 05:12 AM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s). Redirector Asia / US The issue started at 05:27 GMT+01:00 Our team is working to understand what has caused the issue and we will update you within the next hour.
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monitoring Aug 27, 2025, 05:43 AM UTC
We have applied a fix to the issue at 06:30 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
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resolved Aug 27, 2025, 08:39 AM UTC
Following the fix at 06:30 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support
Read the full incident report →
- Detected by Pingoru
- Aug 14, 2025, 08:33 AM UTC
- Resolved
- Aug 14, 2025, 02:57 PM UTC
- Duration
- 6h 24m
Affected: Service Desk portal
Timeline · 4 updates
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identified Aug 14, 2025, 08:33 AM UTC
We’re looking into an issue that’s affecting the following service(s) for some users. Service Desk portal The issue started at 9:33 BST Our team is working to understand what has caused the issue and we will update you within the next hour.
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identified Aug 14, 2025, 08:33 AM UTC
We are continuing to work on a fix for this issue.
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monitoring Aug 14, 2025, 08:40 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 14, 2025, 02:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 01, 2025, 01:45 AM UTC
- Resolved
- Aug 06, 2025, 09:37 AM UTC
- Duration
- 5d 7h
Affected: Managed Proxy service
Timeline · 5 updates
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investigating Aug 01, 2025, 01:45 AM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s).
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identified Aug 01, 2025, 02:09 AM UTC
We have made an adjustment to our service configuration in order to resolve the issue, and we are continuing to monitor.
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monitoring Aug 01, 2025, 02:18 AM UTC
We have applied a fix to the issue at 02:43 GMT, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date.
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investigating Aug 01, 2025, 09:56 AM UTC
Further minor downtime has occurred and we are continuing to investigate. The downtime is intermittent and causes a slow down of proxy resources using the eu1.proxy.openathens.net domain. Please contact our service desk team either at [email protected] or https://support.openathens.net if you require assistance regarding this matter. Thank you for your patience while we work on a fix.
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resolved Aug 06, 2025, 09:37 AM UTC
We have monitored the service and seen no outages since Friday 1st August. We are now confident that this issue has been resolved. If you have any questions then please contact our service desk: https://www.openathens.net/support
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 06:28 PM UTC
- Resolved
- Jun 13, 2025, 06:47 AM UTC
- Duration
- 12h 19m
Affected: Managed Proxy serviceOpenAthens FederationOpenAthens Compass dashboard
Timeline · 4 updates
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investigating Jun 12, 2025, 06:28 PM UTC
We are currently experiencing some issues with our cloud provider which may be affecting certain OpenAthens services. We are investigating and will do all we can to lessen the impact to our customers.
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identified Jun 12, 2025, 07:30 PM UTC
We are still experiencing issues with our cloud provider which is affecting certain OpenAthens services. We are monitoring the situation and will provide further updates as the situation evolves.
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monitoring Jun 12, 2025, 08:40 PM UTC
Our infrastructure and all of the OpenAthens services our now running normally. Our engineering team will continue to monitor the situation closely throughout the night.
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resolved Jun 13, 2025, 06:47 AM UTC
Following the resolution and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support
Read the full incident report →
- Detected by Pingoru
- May 02, 2025, 09:41 AM UTC
- Resolved
- May 09, 2025, 10:18 AM UTC
- Duration
- 7d
Affected: SP Dashboard
Timeline · 3 updates
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investigating May 02, 2025, 09:41 AM UTC
We’re looking into an issue that’s affecting the following service. SP Dashboard Some connection rulesets are showing as disabled where they were enabled before. This is an issue in the user interface and the connections and rulesets are still working despite showing as disabled. Please be aware that if you press the save changes button while it's in the incorrect state, it will still save and therefore your connections may break for customers. In the mean time, we are disabling the save changes button. If you notice any issues with your connections then please contact the OpenAthens service desk https://www.openathens.net/support/
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investigating May 02, 2025, 10:53 AM UTC
We have now disabled the save changes button for connections in the service provider. If you require assistance making any changes please contact the OpenAthens service desk. https://www.openathens.net/support/
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resolved May 09, 2025, 10:18 AM UTC
We have released a fix and enabled the save changes button for connections in the service provider dashboard.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2025, 03:18 PM UTC
- Resolved
- Jun 12, 2025, 06:22 PM UTC
- Duration
- 86d 3h
Affected: OpenAthens Compass dashboard
Timeline · 2 updates
Read the full incident report →
- Detected by Pingoru
- Feb 20, 2025, 08:35 AM UTC
- Resolved
- Feb 20, 2025, 11:52 AM UTC
- Duration
- 3h 17m
Affected: Managed Proxy service
Timeline · 6 updates
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investigating Feb 20, 2025, 08:35 AM UTC
We’re looking into an issue that’s affecting the following service for some users. Managed Proxy service in APAC region ( AP2 Customers) The issue started at 08:29 UK Time Our team is working to understand what has caused the issue and we will update you within the next hour.
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monitoring Feb 20, 2025, 08:42 AM UTC
A fix has been implemented and we are monitoring the status.
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investigating Feb 20, 2025, 09:07 AM UTC
We're currently investigating an intermittent issue affecting the managed proxy service in the APAC region. Our team is working to understand what has caused the issue and we will update you within the next hour.
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investigating Feb 20, 2025, 09:07 AM UTC
We are continuing to investigate this issue.
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monitoring Feb 20, 2025, 09:49 AM UTC
We have applied a fix to the issue at 08:29 GMT, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
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resolved Feb 20, 2025, 11:52 AM UTC
Following the fix at 09:45 GMT and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2025, 08:20 PM UTC
- Resolved
- Feb 05, 2025, 08:16 AM UTC
- Duration
- 1d 11h
Affected: Authentication PointAuthentication API
Timeline · 2 updates
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monitoring Feb 03, 2025, 08:20 PM UTC
We’re looking into an issue that had intermittently affected the following services for some users. Authentication Point Authentication API The issue started at 19:35 GMT and ended at 20:00 GMT We have made an adjustment to our service configuration in order to resolve the issue, and we are continuing to monitor.
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resolved Feb 05, 2025, 08:16 AM UTC
Following the fix at 20:06 GMT and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support
Read the full incident report →
Critical January 27, 2025 - Detected by Pingoru
- Jan 27, 2025, 09:12 AM UTC
- Resolved
- Jan 27, 2025, 04:33 PM UTC
- Duration
- 7h 21m
Affected: Authentication PointAuthentication APIAuthentication broker
Timeline · 4 updates
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investigating Jan 27, 2025, 09:12 AM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s). Authentication Point Authentication API Authentication Broker The issue started at 08:50 GMT Our team is working to understand what has caused the issue and we will update you within the next hour.
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investigating Jan 27, 2025, 09:13 AM UTC
We are continuing to investigate this issue.
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monitoring Jan 27, 2025, 09:32 AM UTC
As of 9:15, a release has been rolled back and the service has been restored, we are continuing to monitor the situation.
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resolved Jan 27, 2025, 04:33 PM UTC
This incident has been resolved. Exact outage times are 08:50 to 09:15 UK time
Read the full incident report →
- Detected by Pingoru
- Jan 02, 2025, 11:42 AM UTC
- Resolved
- Dec 27, 2024, 12:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Jan 02, 2025, 11:42 AM UTC
Users of the OpenAthens managed proxy service may have seen a 502 error in the browser between 00:40 - 01:15 GMT 27th December 2024.
Read the full incident report →
- Detected by Pingoru
- Nov 01, 2024, 03:12 PM UTC
- Resolved
- Aug 12, 2024, 01:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Nov 01, 2024, 03:12 PM UTC
An outage to Google Cloud Platform Cloud CDN and Cloud Load Balancing caused some of our services to load slower. The outage had an impact on the Administration area over any other service. The outage occurred between 14:20 - 14:46 BST
Read the full incident report →
- Detected by Pingoru
- Oct 25, 2024, 02:13 PM UTC
- Resolved
- Oct 11, 2024, 02:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 25, 2024, 02:13 PM UTC
The OpenAthens Redirector became unavailable in the Asia region. The issue ran from 03:22 - 04:49 BST.
Read the full incident report →
- Detected by Pingoru
- Oct 23, 2024, 01:15 PM UTC
- Resolved
- Oct 23, 2024, 02:25 PM UTC
- Duration
- 1h 10m
Affected: Authentication Point
Timeline · 3 updates
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investigating Oct 23, 2024, 01:15 PM UTC
We’re looking into an issue that’s affecting the following service(s) for some users. Authentication Point Our team is working to understand what has caused the issue and we will update you within the next hour.
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monitoring Oct 23, 2024, 01:21 PM UTC
We have applied a fix to the issue at 14:21 BST, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
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resolved Oct 23, 2024, 02:25 PM UTC
Following the fix at 14:21 BST and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support
Read the full incident report →
- Detected by Pingoru
- Oct 23, 2024, 11:00 AM UTC
- Resolved
- Oct 23, 2024, 11:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 25, 2024, 02:08 PM UTC
Since Monday the 21st of October, users attempting to login to the OpenAthens support portal directly may have intermittently encountered the inability to login. This issue was rectified Wednesday the 23rd of October at around 12pm, when an update to the service was put in place to alleviate this behaviour.
Read the full incident report →
- Detected by Pingoru
- Oct 17, 2024, 06:54 AM UTC
- Resolved
- Oct 17, 2024, 07:52 AM UTC
- Duration
- 57m
Affected: Authentication Point
Timeline · 3 updates
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identified Oct 17, 2024, 06:54 AM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s). Authentication Point The issue started at 07:26 BST Our team is working to understand what has caused the issue and we will update you within the next hour.
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monitoring Oct 17, 2024, 06:58 AM UTC
We have applied a fix to the issue at 07:53 BST, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
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resolved Oct 17, 2024, 07:52 AM UTC
Following the fix at 07:53 BST and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support
Read the full incident report →
- Detected by Pingoru
- Oct 16, 2024, 07:00 AM UTC
- Resolved
- Oct 16, 2024, 02:07 PM UTC
- Duration
- 7h 6m
Affected: Email services
Timeline · 4 updates
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investigating Oct 16, 2024, 09:44 AM UTC
We are currently encountering issues sending emails. We are investigating the issue and we will provide a further update in 20 mins.
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identified Oct 16, 2024, 09:45 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 16, 2024, 10:17 AM UTC
An issue was identified as part of the patching of our infrastructure that impacted email sending. This has been rolled back and emails are now being sent correctly.
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resolved Oct 16, 2024, 02:07 PM UTC
Following the fix at 11:17 BST and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support
Read the full incident report →
- Detected by Pingoru
- Sep 12, 2024, 09:24 AM UTC
- Resolved
- Sep 10, 2024, 08:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Sep 12, 2024, 09:24 AM UTC
As part of a recent product release at 09:35 BST on the 10th Sept 2024 we published an incorrect signature for the OpenAthens Federation metadata. At 07:17 BST, on the 12th of September the release was rolled back. We are currently reviewing our monitoring and testing processes to understand why this error wasn't detected.
Read the full incident report →
