OpenAthens experienced a minor incident on September 30, 2025 affecting Email services, lasting 18h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Email services
Update timeline
- investigating Sep 30, 2025, 11:45 AM UTC
The provider we use for sending emails is currently experiencing an issue. This means you won't receive any emails from us, including login access code emails. You will still be able to send and receive emails from our Service desk. Our provider reports that they have identified the cause of the issue and are working toward a resolution. We will provide further updates when the situation changes. In the meantime emails should be queued and will be gradually released once the service is fully restored.
- resolved Oct 01, 2025, 06:26 AM UTC
This incident has now been resolved by the provider.