OpenAthens experienced a critical incident on August 27, 2025 affecting Redirector, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2025, 05:04 AM UTC
We are currently investigating this issue.
- investigating Aug 27, 2025, 05:12 AM UTC
We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s). Redirector Asia / US The issue started at 05:27 GMT+01:00 Our team is working to understand what has caused the issue and we will update you within the next hour.
- monitoring Aug 27, 2025, 05:43 AM UTC
We have applied a fix to the issue at 06:30 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support
- resolved Aug 27, 2025, 08:39 AM UTC
Following the fix at 06:30 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support