OpenAthens incident

Degradation Of Service - Service Desk portal - P3

Minor Resolved View vendor source →

OpenAthens experienced a minor incident on August 14, 2025 affecting Service Desk portal, lasting 6h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 08:33 AM UTC
Resolved
Aug 14, 2025, 02:57 PM UTC
Duration
6h 24m
Detected by Pingoru
Aug 14, 2025, 08:33 AM UTC

Affected components

Service Desk portal

Update timeline

  1. identified Aug 14, 2025, 08:33 AM UTC

    We’re looking into an issue that’s affecting the following service(s) for some users. Service Desk portal The issue started at 9:33 BST Our team is working to understand what has caused the issue and we will update you within the next hour.

  2. identified Aug 14, 2025, 08:33 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 14, 2025, 08:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 14, 2025, 02:57 PM UTC

    This incident has been resolved.