NUACOM Outage History

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NUACOM had 22 outages in the last 2 years totaling 87h 28m of downtime — averaging 0.9 incidents per month.

There were 22 NUACOM outages since August 6, 2024 totaling 87h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.nuacom.com

Minor July 6, 2026

Issues with incoming audio on calls

Detected by Pingoru
Jul 06, 2026, 08:34 AM UTC
Resolved
Jul 06, 2026, 11:07 AM UTC
Duration
2h 32m
Affected: Incoming Calls
Timeline · 4 updates
  1. investigating Jul 06, 2026, 08:34 AM UTC

    Small number of accounts may experience issues with incoming audio

  2. identified Jul 06, 2026, 08:36 AM UTC

    The issue has been identified and a fix is currently being applied. We will post a further update once the service has been fully restored.

  3. monitoring Jul 06, 2026, 09:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 06, 2026, 11:07 AM UTC

    Resolved — The outgoing call issue affecting select accounts has been fully resolved. The root cause has been identified and an internal investigation is ongoing to prevent recurrence. We apologise for the disruption caused.

Read the full incident report →

Major June 11, 2026

Service Notice — Outgoing Call Issues Affecting Select Accounts

Detected by Pingoru
Jun 11, 2026, 01:50 PM UTC
Resolved
Jun 11, 2026, 02:10 PM UTC
Duration
19m
Affected: Outbound Calls
Timeline · 4 updates
  1. investigating Jun 11, 2026, 01:50 PM UTC

    We wanted to let you know that we are currently seeing an issue with outgoing calls affecting a small number of accounts. Our team is on it and working to resolve this as quickly as possible. Incoming calls are working as normal. We will keep you updated and apologise for any disruption caused.

  2. identified Jun 11, 2026, 02:09 PM UTC

    Our team has identified the cause of the outgoing call issue. We are working on a fix right now and aim to have everything back to normal as soon as possible. We will update you again once it is resolved.

  3. monitoring Jun 11, 2026, 02:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 11, 2026, 02:10 PM UTC

    We are pleased to confirm that the outgoing call issue affecting a select number of accounts has been fully resolved.

Read the full incident report →

Minor May 6, 2026

Issue with incoming calls

Detected by Pingoru
May 06, 2026, 09:45 AM UTC
Resolved
May 06, 2026, 12:55 PM UTC
Duration
3h 10m
Affected: Incoming Calls
Timeline · 4 updates
  1. investigating May 06, 2026, 09:45 AM UTC

    We are currently experiencing an issue affecting incoming calls. Some customers may find that inbound calls are not being received. Our team is actively investigating the cause. Further updates will be posted here shortly.

  2. identified May 06, 2026, 09:53 AM UTC

    We have identified the cause of the issue affecting incoming calls. Our engineers are currently monitoring the situation closely. We appreciate your patience and will continue to provide updates.

  3. monitoring May 06, 2026, 10:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 06, 2026, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 7, 2026

Mobile app degraded performance, you may have issue to make and receive calls

Detected by Pingoru
Apr 07, 2026, 12:49 PM UTC
Resolved
Apr 07, 2026, 01:22 PM UTC
Duration
32m
Affected: Mobile AppIncoming CallsOutbound Calls
Timeline · 3 updates
  1. investigating Apr 07, 2026, 12:49 PM UTC

    We are investigating the issue

  2. identified Apr 07, 2026, 01:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 07, 2026, 01:22 PM UTC

    The issue has now been resolved. To apply the changes, please log out of the mobile app and log back in.

Read the full incident report →

Minor February 19, 2026

Issues making and receiving calls

Detected by Pingoru
Feb 19, 2026, 09:56 AM UTC
Resolved
Feb 19, 2026, 10:31 AM UTC
Duration
34m
Affected: Desktop AppMobile AppCloud PBXIncoming CallsOutbound Calls
Timeline · 3 updates
  1. identified Feb 19, 2026, 09:56 AM UTC

    We have identified an issue with a recent update that is affecting our database, slowing it down. We are rolling back the changes and will come with an update soon.

  2. monitoring Feb 19, 2026, 10:16 AM UTC

    The rollback has been implemented at 10:04 GMT, and we are monitoring the systems.

  3. resolved Feb 19, 2026, 10:31 AM UTC

    The issue has been resolved. Apologies for the inconvenience caused.

Read the full incident report →

Minor January 19, 2026

Contact name look-up, Portal Reports and Call Logs service are temporarily unavailable

Detected by Pingoru
Jan 19, 2026, 11:30 AM UTC
Resolved
Jan 20, 2026, 07:28 AM UTC
Duration
19h 58m
Affected: Public APIDesktop AppMobile App3rd Party Integrations
Timeline · 2 updates
  1. identified Jan 19, 2026, 11:30 AM UTC

    Investigating / Mitigation To reduce system load, we have temporarily disabled the non-critical Contact Name Look-up, Portal Reports and Call Logs service. We are actively working to resolve the load issue and will restore service as soon as possible.

  2. resolved Jan 20, 2026, 07:28 AM UTC

    Our team has identified the issue related to database cluster degradation. During the maintenance throughout the night, the team has restored enough database capacity to cover the core elements of the service. We are continuously monitoring and ready to respond in case of new issues. Apologies to all the clients and partners affected by this incident.

Read the full incident report →

Minor January 19, 2026

Phone system degraded performance

Detected by Pingoru
Jan 19, 2026, 10:48 AM UTC
Resolved
Jan 20, 2026, 12:39 PM UTC
Duration
1d 1h
Affected: Management PortalCloud PBXIncoming CallsOutbound Calls
Timeline · 5 updates
  1. investigating Jan 19, 2026, 10:48 AM UTC

    We are investigating this issue

  2. identified Jan 19, 2026, 12:20 PM UTC

    We are currently experiencing degraded system performance, which may result in slower response times. Our engineers have identified the issue and are actively implementing a solution. Thank you for your patience while we work to restore full performance.

  3. identified Jan 19, 2026, 04:38 PM UTC

    Apologies for the delay in providing an update on the system status. Our team is still working toward a full resolution of the issue. The system remains operational; however, you may experience delays when calls are connecting.

  4. monitoring Jan 20, 2026, 07:28 AM UTC

    Our team has identified the issue related to database cluster degradation. During the maintenance throughout the night, the team has restored enough database capacity to cover the core elements of the service. We are continuously monitoring and ready to respond in case of new issues. Apologies to all the clients and partners affected by this incident.

  5. resolved Jan 20, 2026, 12:39 PM UTC

    The incident has been resolved. If you are still experiencing any issues, please don't hesitate to contact our customer care team. Apologies for any inconvenience caused,

Read the full incident report →

Minor December 3, 2025

Issue with call audio using desktop app

Detected by Pingoru
Dec 03, 2025, 11:51 AM UTC
Resolved
Dec 03, 2025, 12:27 PM UTC
Duration
35m
Affected: Desktop App
Timeline · 2 updates
  1. investigating Dec 03, 2025, 11:51 AM UTC

    We are currently investigating the issue.

  2. resolved Dec 03, 2025, 12:27 PM UTC

    The issue with the calls using the desktop app is now resolved, apologies for the inconvenience caused. The team is investigating the root cause.

Read the full incident report →

Minor October 23, 2025

IOS app degraded performance, you may have issue to receive incoming calls

Detected by Pingoru
Oct 23, 2025, 02:36 PM UTC
Resolved
Oct 23, 2025, 03:42 PM UTC
Duration
1h 5m
Affected: Mobile AppIncoming Calls
Timeline · 2 updates
  1. investigating Oct 23, 2025, 02:36 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 23, 2025, 03:42 PM UTC

    The incident is now resoved, sorry for the inconvenience caused, the team is continuing the investigation into the root cause.

Read the full incident report →

Minor September 16, 2025

Degraded performance on the Web applications

Detected by Pingoru
Sep 16, 2025, 08:41 AM UTC
Resolved
Sep 16, 2025, 09:02 AM UTC
Duration
20m
Affected: Public APIManagement PortalDesktop AppMobile AppGoogle Chrome Extension3rd Party Integrations
Timeline · 3 updates
  1. investigating Sep 16, 2025, 08:41 AM UTC

    We are observing issues with the API being slow or unavailable, we are investigating the cause of the issue.

  2. monitoring Sep 16, 2025, 08:53 AM UTC

    The issue was identified and resolved. The NOC team is monitoring the performance.

  3. resolved Sep 16, 2025, 09:02 AM UTC

    The issue is resolved, and the systems are back operational. Apologies for the problems caused.

Read the full incident report →

Notice July 23, 2025

Desktop app connection

Detected by Pingoru
Jul 23, 2025, 01:50 PM UTC
Resolved
Jul 23, 2025, 04:39 PM UTC
Duration
2h 49m
Affected: Desktop App
Timeline · 3 updates
  1. investigating Jul 23, 2025, 01:50 PM UTC

    Wea re currently investigating the this issue

  2. investigating Jul 23, 2025, 02:02 PM UTC

    Please reload the desktop app by clicking on View → Reload (located at the top left corner of the app). This will make the app operational again. We apologise for the inconvenience caused.

  3. resolved Jul 23, 2025, 04:39 PM UTC

    This incident has been resolved, all systems are fully operational. please reload your desktop app if stilll affected; How to reload the app: 1. Click on “View” in the top-left menu of the app. 2. Select “Reload” from the dropdown.

Read the full incident report →

Minor July 16, 2025

Delay in the connecting of the calls

Detected by Pingoru
Jul 16, 2025, 10:54 AM UTC
Resolved
Jul 16, 2025, 04:59 PM UTC
Duration
6h 4m
Affected: Cloud PBXIncoming CallsOutbound Calls
Timeline · 4 updates
  1. investigating Jul 16, 2025, 10:54 AM UTC

    We are currently investigating this issue.

  2. identified Jul 16, 2025, 11:14 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 16, 2025, 11:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 16, 2025, 04:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 7, 2025

We have experienced an outage on one of the gateways affecting some clients between 04:30 am and 09:40 IST

Detected by Pingoru
Apr 07, 2025, 08:57 AM UTC
Resolved
Apr 07, 2025, 08:52 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 07, 2025, 08:57 AM UTC

    One of our SIP gateways (k1) received many requests from the Internet, and it could not process all of them. Some IP handsets have experienced the error "SIP Registration Fail". We found the source of the issue and have resolved the issue. We are increasing the capacity of the system so it can deal with larger volumes of traffic.

Read the full incident report →

Notice April 3, 2025

We have experienced a short outage on one of the gateways affecting some clients between 15:34 and 15:49 IST

Detected by Pingoru
Apr 03, 2025, 03:10 PM UTC
Resolved
Apr 03, 2025, 04:30 PM UTC
Duration
1h 19m
Timeline · 1 update
  1. resolved Apr 03, 2025, 03:10 PM UTC

    One of our SIP gateways (k1) received a large amount of requests from the Internet Due to the high load, it was not able to process all requests. Some IP handsets have experienced the error "SIP Registration Fail". For about 10 min, the IP handsets which have an extension board, would not see the button's indication light working correctly.

Read the full incident report →

Minor March 21, 2025

Reported Issue with BLF indications/function of the phones.

Detected by Pingoru
Mar 21, 2025, 12:24 PM UTC
Resolved
Mar 21, 2025, 01:54 PM UTC
Duration
1h 29m
Affected: Incoming CallsOutbound Calls
Timeline · 2 updates
  1. investigating Mar 21, 2025, 12:24 PM UTC

    We are currently investigating a reported issue affecting the BLF (Busy Lamp Field) functionality on some IP phones. Users may experience delays or failure in BLF status updates, such as incorrect or missing presence indicators (e.g., busy/available/idle). This may affect the call transfer, call pick up in some situations. Our engineering team is actively working to identify the root cause and restore full functionality as soon as possible.

  2. resolved Mar 21, 2025, 01:54 PM UTC

    The issue with the BLF (IP handsets expansion panel key lights) has been resolved. The root cause of the issue was the sheer amount of Subscribe requests received from the handsets. We are planning maintenance windows over the weekend to improve the infrastructure configuration and avoid these issues happening again. Sincere apologies to anyone affected.

Read the full incident report →

Minor March 13, 2025

Issue affecting incoming calls resolved. BLF buttons are affected for some clients

Detected by Pingoru
Mar 13, 2025, 02:39 PM UTC
Resolved
Mar 14, 2025, 01:22 AM UTC
Duration
10h 42m
Affected: Cloud PBXIncoming CallsOutbound Calls
Timeline · 5 updates
  1. investigating Mar 13, 2025, 11:36 AM UTC

    We are investigating this issue

  2. investigating Mar 13, 2025, 11:37 AM UTC

    We are continuing to investigate this issue.

  3. identified Mar 13, 2025, 12:09 PM UTC

    The issue was identified. We were getting flooded with large amounts of traffic. We have implemented a temporary fix by blocking specific types of traffic with the side effect of not having the VoIP handsets extension panels "Busy light indicators" working. This should allow the phones to successfully register and make/receive calls. Further updates will follow. Sincere apologies to the customers affected.

  4. monitoring Mar 13, 2025, 02:39 PM UTC

    Here's an update on the recent call disruption that affected some clients. A high volume of incoming traffic caused excessive load, leading to intermittent call failures. We have now blocked the specific traffic sources, which has stabilized service. **Some clients will not have their IP phone's side panel button lights working (BFL) until later today when we manage to enable that feature safely.** We will perform a maintenance window tonight to add further safeguards and prevent similar issues from recurring. While we aim to minimize any impact, brief interruptions may occur. We sincerely appreciate your patience and understanding as we work to improve our services. If you have any questions, please feel free to reach out at [email protected].

  5. resolved Mar 14, 2025, 01:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 4, 2024

Investigating issues with Management Portal ,Severity: major

Detected by Pingoru
Nov 04, 2024, 09:14 AM UTC
Resolved
Nov 04, 2024, 11:01 AM UTC
Duration
1h 46m
Timeline · 3 updates
  1. investigating Nov 04, 2024, 09:14 AM UTC

    We are investigating an incident affecting Management Portal. We will provide updates via email and Statuspage shortly.

  2. monitoring Nov 04, 2024, 09:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2024, 11:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 23, 2024

Cloud PBX Incident

Detected by Pingoru
Sep 23, 2024, 09:53 AM UTC
Resolved
Sep 23, 2024, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 23, 2024, 09:53 AM UTC

    Today, from 09:50 to 10:07, we experienced intermittent issues with one of our clusters, which impacted customers connected to it. We took immediate action and are currently working on scaling the affected cluster to multiple nodes to prevent further disruptions. We apologize for any inconvenience this may have caused and appreciate your understanding.

Read the full incident report →

Minor August 6, 2024

Degraded performance of the system, the team is looking at the root cause of the issue.

Detected by Pingoru
Aug 06, 2024, 09:57 AM UTC
Resolved
Aug 06, 2024, 12:13 PM UTC
Duration
2h 16m
Affected: Incoming CallsOutbound Calls
Timeline · 5 updates
  1. investigating Aug 06, 2024, 09:57 AM UTC

    We are currently investigating this issue.

  2. identified Aug 06, 2024, 11:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2024, 11:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 06, 2024, 11:55 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 06, 2024, 12:13 PM UTC

    This incident has been resolved.

Read the full incident report →