NUACOM incident

Delay in the connecting of the calls

Minor Resolved View vendor source →

NUACOM experienced a minor incident on July 16, 2025 affecting Cloud PBX and Incoming Calls and 1 more component, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 10:54 AM UTC
Resolved
Jul 16, 2025, 04:59 PM UTC
Duration
6h 4m
Detected by Pingoru
Jul 16, 2025, 10:54 AM UTC

Affected components

Cloud PBXIncoming CallsOutbound Calls

Update timeline

  1. investigating Jul 16, 2025, 10:54 AM UTC

    We are currently investigating this issue.

  2. identified Jul 16, 2025, 11:14 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 16, 2025, 11:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 16, 2025, 04:59 PM UTC

    This incident has been resolved.