NUACOM incident

Service Notice — Outgoing Call Issues Affecting Select Accounts

Major Resolved View vendor source →

NUACOM experienced a major incident on June 11, 2026 affecting Outbound Calls, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2026, 01:50 PM UTC
Resolved
Jun 11, 2026, 02:10 PM UTC
Duration
19m
Detected by Pingoru
Jun 11, 2026, 01:50 PM UTC

Affected components

Outbound Calls

Update timeline

  1. investigating Jun 11, 2026, 01:50 PM UTC

    We wanted to let you know that we are currently seeing an issue with outgoing calls affecting a small number of accounts. Our team is on it and working to resolve this as quickly as possible. Incoming calls are working as normal. We will keep you updated and apologise for any disruption caused.

  2. identified Jun 11, 2026, 02:09 PM UTC

    Our team has identified the cause of the outgoing call issue. We are working on a fix right now and aim to have everything back to normal as soon as possible. We will update you again once it is resolved.

  3. monitoring Jun 11, 2026, 02:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 11, 2026, 02:10 PM UTC

    We are pleased to confirm that the outgoing call issue affecting a select number of accounts has been fully resolved.