NUACOM experienced a minor incident on July 6, 2026 affecting Incoming Calls, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Incoming Calls
Update timeline
- investigating Jul 06, 2026, 08:34 AM UTC
Small number of accounts may experience issues with incoming audio
- identified Jul 06, 2026, 08:36 AM UTC
The issue has been identified and a fix is currently being applied. We will post a further update once the service has been fully restored.
- monitoring Jul 06, 2026, 09:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2026, 11:07 AM UTC
Resolved — The outgoing call issue affecting select accounts has been fully resolved. The root cause has been identified and an internal investigation is ongoing to prevent recurrence. We apologise for the disruption caused.