NUACOM experienced a minor incident on September 16, 2025 affecting Public API and Management Portal and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Public APIManagement PortalDesktop AppMobile AppGoogle Chrome Extension3rd Party Integrations
Update timeline
- investigating Sep 16, 2025, 08:41 AM UTC
We are observing issues with the API being slow or unavailable, we are investigating the cause of the issue.
- monitoring Sep 16, 2025, 08:53 AM UTC
The issue was identified and resolved. The NOC team is monitoring the performance.
- resolved Sep 16, 2025, 09:02 AM UTC
The issue is resolved, and the systems are back operational. Apologies for the problems caused.