Nexi/Nets Payment Services Outage History

Nexi/Nets Payment Services is up right now

Nexi/Nets Payment Services had 11 outages in the last 2 years totaling 1314h 40m of downtime — averaging 0.5 incidents per month.

There were 11 Nexi/Nets Payment Services outages since July 19, 2025 totaling 1314h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://npaystatus.nexigroup.com

Notice June 5, 2026

Delayed Settlement Processing for Npay Terminals (Nets Finland Acquiring)

Detected by Pingoru
Jun 05, 2026, 03:41 PM UTC
Resolved
Jun 06, 2026, 06:58 AM UTC
Duration
15h 17m
Affected: Payment Backend
Timeline · 2 updates
  1. monitoring Jun 05, 2026, 03:41 PM UTC

    We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring. On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. We corrected that error and submitted the settlements the following day. In correcting the previous error, however, we unfortunately overlooked a detail that then caused the settlement run for June 4th to fail. This has now been corrected, and the settlements have been submitted successfully, but unfortunately payouts for June 4th will be delayed. No action from merchants is required. The underlying issue that caused both problems was fixed earlier, so no further disruption is expected. We sincerely apologize for the disruption. We will be providing more information early next week.

  2. resolved Jun 06, 2026, 06:58 AM UTC

    The settlement batches for June 5th were sent as expected, and the system is operating normally.

Read the full incident report →

Critical May 21, 2026

Nordic acquiring outage

Detected by Pingoru
May 21, 2026, 07:22 AM UTC
Resolved
Jun 12, 2026, 10:50 AM UTC
Duration
22d 3h
Affected: Nets Denmark
Timeline · 8 updates
  1. investigating May 21, 2026, 07:22 AM UTC

    We've identified an issue with Nordic acquiring affecting our terminals in Nordics. I've escalated the issue.

  2. identified May 21, 2026, 07:43 AM UTC

    Nordic acquiring down since 10:06 EET / 9:06 CET.

  3. identified May 21, 2026, 08:50 AM UTC

    We are continuing to work with highest priority on a fix for this issue.

  4. monitoring May 21, 2026, 02:41 PM UTC

    The Nordic acquiring outage has been resolved. Card payments have been going through successfully since approximately 14:43 CEST / 15:43 EEST, and success rates are back to normal. We are continuing to monitor the service to make sure it stays stable before closing the incident. No action is needed from merchants. We apologise for the disruption and will post a final update once monitoring is complete.

  5. investigating May 21, 2026, 03:08 PM UTC

    Unfortunately, we are seeing failures again.

  6. investigating May 21, 2026, 03:11 PM UTC

    Since 16:58 CEST / 17:58 EEST new Nordic acquiring outage affecting merchants in Nordics causing payments to fail.

  7. monitoring May 21, 2026, 04:20 PM UTC

    Authorizations working again since 17:12 CEST / 18:12 EEST. Monitoring for now, another update will come when incident closed.

  8. resolved Jun 12, 2026, 10:50 AM UTC

    We are closing this incident after an extended monitoring period. Authorizations have remained stable since the recovery reported on 21 May 2026, and we have not observed further merchant impact. A final root cause analysis from the upstream acquiring provider is not available at this time. We apologise for the disruption.

Read the full incident report →

Notice May 19, 2026

Finland acquiring connection

Detected by Pingoru
May 19, 2026, 02:26 PM UTC
Resolved
May 20, 2026, 07:39 AM UTC
Duration
17h 13m
Timeline · 4 updates
  1. investigating May 19, 2026, 02:26 PM UTC

    We see a degradation in acquiring connection to Finland acquiring, causing failures in payments affecting some Finnish merchants.

  2. investigating May 19, 2026, 02:56 PM UTC

    Acquiring side issue affecting multiple PSPs.

  3. monitoring May 19, 2026, 04:01 PM UTC

    working since 18:50 EET

  4. resolved May 20, 2026, 07:39 AM UTC

    No further issues observed after root cause was addressed. Issues appeared in 3 waves between 17 and 19 Finland local time on the 19th of May, where part of payments towards Finland acquiring were failing.

Read the full incident report →

Notice April 29, 2026

Finland authorization issue

Detected by Pingoru
Apr 29, 2026, 09:30 AM UTC
Resolved
Apr 29, 2026, 03:39 PM UTC
Duration
6h 9m
Affected: Nets Finland
Timeline · 3 updates
  1. investigating Apr 29, 2026, 09:30 AM UTC

    12:11 Finland time - debit authorization degraded for Finnish acquiring. 12:11 alkaen katevarmennusyhteydessä ongelmia, selvitys käynnissä

  2. monitoring Apr 29, 2026, 10:42 AM UTC

    There was an authorization incident 12:11–12:34, which has since resolved. Around 50-80% of authorizations for Finnish acquiring failed during that time. We are still investigating the root cause, but the issue is unlikely to repeat itself – but we will keep monitoring the situation.

  3. resolved Apr 29, 2026, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2026

Cellular connection issues

Detected by Pingoru
Apr 22, 2026, 09:50 AM UTC
Resolved
May 22, 2026, 09:41 AM UTC
Duration
29d 23h
Affected: Telenor
Timeline · 6 updates
  1. investigating Apr 22, 2026, 09:50 AM UTC

    We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.

  2. identified Apr 23, 2026, 08:34 AM UTC

    Some Castles terminals in Finland that are connected to Telia phone network are affected by this issue. If possible, we recommend using other available Internet options, like WiFi. We are working with our phone service providers to fix the issue.

  3. identified Apr 27, 2026, 09:08 AM UTC

    We are still in dialogue with our cellular service vendors to get the issue resolved. If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.

  4. identified Apr 30, 2026, 04:27 AM UTC

    We are still in dialogue with our cellular service vendors to get the issue resolved. If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.

  5. monitoring May 12, 2026, 08:48 AM UTC

    We are no longer seeing abnormal connectivity issues. We will continue to monitor the situation.

  6. resolved May 22, 2026, 09:41 AM UTC

    This incident has been resolved. We apologize for the inconvenience.

Read the full incident report →

Critical March 30, 2026

Elevated authorization failures

Detected by Pingoru
Mar 30, 2026, 12:00 PM UTC
Resolved
Mar 30, 2026, 02:08 PM UTC
Duration
2h 8m
Affected: Nets Denmark
Timeline · 4 updates
  1. investigating Mar 30, 2026, 12:00 PM UTC

    We are seeing elevated authorization failures for Nets Denmark acquiring

  2. investigating Mar 30, 2026, 12:08 PM UTC

    Nets Denmark acquiring connection is experiencing an outage, we are monitoring the situation

  3. monitoring Mar 30, 2026, 12:17 PM UTC

    Upstream provider has applied a fix and authorizations are succeeding again

  4. resolved Mar 30, 2026, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 4, 2026

Mobile network connectivity issues with payment terminals

Detected by Pingoru
Feb 04, 2026, 10:19 AM UTC
Resolved
Feb 04, 2026, 03:29 PM UTC
Duration
5h 10m
Affected: Telenor
Timeline · 6 updates
  1. investigating Feb 04, 2026, 10:19 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 04, 2026, 10:44 AM UTC

    Payment terminals in Finland that use Telenor SIM for cellular connection are affected. Situation is being investigated.

  3. investigating Feb 04, 2026, 11:48 AM UTC

    The issue is being investigated with Telenor. If possible, connect the terminal through a mobile phone hotspot, or other means, while the problem continues. Some merchants have reported successful reconnection after rebooting the device.

  4. investigating Feb 04, 2026, 12:11 PM UTC

    Connections are reported operational

  5. monitoring Feb 04, 2026, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 04, 2026, 03:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 19, 2026

Elevated error rates for authorizations

Detected by Pingoru
Jan 19, 2026, 07:48 PM UTC
Resolved
Jan 19, 2026, 11:51 PM UTC
Duration
4h 2m
Affected: Nets Finland
Timeline · 4 updates
  1. investigating Jan 19, 2026, 07:48 PM UTC

    We are currently investigating elevated error rates for authorizations going through Nets Finland acquiring

  2. investigating Jan 19, 2026, 08:07 PM UTC

    Ongoing issue was confirmed with Nets Finland acquiring, we are awaiting further information

  3. monitoring Jan 19, 2026, 09:48 PM UTC

    Acquirer is reporting issue as resolved, and we are no longer seeing failed authorizations

  4. resolved Jan 19, 2026, 11:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 5, 2026

Nets Finland Mastercard transaction failures

Detected by Pingoru
Jan 05, 2026, 08:21 AM UTC
Resolved
Jan 05, 2026, 09:14 PM UTC
Duration
12h 53m
Affected: Nets Finland
Timeline · 4 updates
  1. investigating Jan 05, 2026, 08:21 AM UTC

    We are seeing Mastercard transactions failing with Nets Finland acquiring. VISA seems unaffected. We are investigating.

  2. identified Jan 05, 2026, 08:48 AM UTC

    The acquirer is working with Mastercard to fix the issues. We are seeing partial outage on the transactions. Waiting on a solution from the acquirer side. We are sorry for the trouble caused by this!

  3. monitoring Jan 05, 2026, 12:46 PM UTC

    The acquirer has reported a fix has been implemented and we are seeing transaction failures returning to normal amounts. We'll keep monitoring the situation.

  4. resolved Jan 05, 2026, 09:14 PM UTC

    No further problems noticed in monitoring, closing incident.

Read the full incident report →

Minor November 10, 2025

Authorization failures

Detected by Pingoru
Nov 10, 2025, 12:20 PM UTC
Resolved
Nov 10, 2025, 12:46 PM UTC
Duration
26m
Affected: Payment Backend
Timeline · 3 updates
  1. investigating Nov 10, 2025, 12:20 PM UTC

    We are seeing elevated error rates in authorizations. These look to be caused by upstream issues. We are investigating further.

  2. monitoring Nov 10, 2025, 12:27 PM UTC

    The errors seem to be related to an ongoing incident at Nordea.

  3. resolved Nov 10, 2025, 12:46 PM UTC

    We are no longer seeing elevated error rates since 14:20.

Read the full incident report →