Nexi/Nets Payment Services Outage History
Nexi/Nets Payment Services is up right nowPingoru has recorded 63 incidents for Nexi/Nets Payment Services: 20 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 226 of 720 (31%) |
| May 2026 | 2 | 404 of 744 (54%) |
| June 2026 | 4 | 158 of 720 (22%) |
| July 2026 | 0 | 108 of 744 (14%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 3 of 720 (0%) |
| October 2026 | 2 | 217 of 508 (43%) |
Incidents, newest first
Notice October 12, 2026 Intermittent Payment Authorization Failures — Nets Acquiring 8d 1h Nets Denmark
Started Oct 12, 2026, 08:05 AM UTC· resolved Oct 20, 2026, 10:04 AM UTC
- investigating Oct 12, 2026, 08:05 AM UTC
We are investigating intermittent payment authorization failures affecting terminals routing through Nets acquiring. *Impact:* Some payment authorization and cancellation attempts have been failing intermittently since approximately 06:08 UTC (08:08 CEST / 09:08 EEST). Failures occur in short bursts of 2–4 minutes, followed by recovery, with recurrence. The most recent failure episode was at approximately 07:21–07:25 UTC (09:21–09:25 CEST / 10:21–10:25 EEST). We are treating this as an ongoing incident. *Affected:* Terminals using Nets acquiring across Denmark, Sweden, Norway, and Finland. *Status:* We are actively investigating the connectivity issue with our acquiring partner. Terminals experiencing failures may retry transactions once connectivity recovers. We will provide an update as soon as we have more information.
- monitoring Oct 12, 2026, 11:11 AM UTC
Card payments on terminals in Denmark, Sweden, Norway, and Finland have been stable since approximately 08:51 UTC (10:51 CEST / 11:51 EEST). We are monitoring the situation closely. Earlier this morning, some card payments and cancellations failed intermittently across several short episodes between 06:08 and 08:50 UTC (08:08–10:50 CEST / 09:08–11:50 EEST). If a payment failed during that window, it was not charged. We recommend retrying any failed payments. We have identified the cause and are working with our network partner to confirm full resolution. We will post a further update once we have confirmed stability.
- resolved Oct 20, 2026, 10:04 AM UTC
Card payments on terminals in Denmark, Sweden, Norway, and Finland have been stable since 08:51 UTC on 12 October (10:51 CEST / 11:51 EEST). No further payment failures related to this incident have been observed. We are resolving this incident. If a payment failed during the affected window on 12 October (06:08–08:50 UTC / 08:08–10:50 CEST / 09:08–11:50 EEST), it was not charged. We recommend retrying any payments that failed during that time.
Minor October 7, 2026 Delayed settlement payouts — Amex transactions via Nets Finland, October 6 22h 45m Payment Backend
Started Oct 07, 2026, 08:25 AM UTC· resolved Oct 08, 2026, 07:10 AM UTC
- identified Oct 07, 2026, 08:25 AM UTC
We have identified an issue affecting the settlement of American Express (Amex) card transactions processed through our Nets Finland acquirer on October 6th. A settlement file covering transactions from that day was rejected during processing. As a result, payouts for the affected transactions are delayed until the file has been corrected and resubmitted. We are actively working on resubmitting the file. We will provide an update once payouts have been confirmed as processed. *Affected transactions:* Amex card transactions, Nets Finland acquirer, October 6th *Impact:* Delayed settlement payouts; no transactions are lost
- monitoring Oct 07, 2026, 03:49 PM UTC
The settlement file for the affected transactions has been corrected and resubmitted for processing. Based on the current information, we expect payouts to be processed one day later than usual. Processing has not yet been confirmed, and we’ll share another update if the expected timing changes. Affected transactions: Amex card transactions, Nets Finland acquirer, October 6th Impact: Delayed settlement payouts; no transactions are lost
- resolved Oct 08, 2026, 07:10 AM UTC
The corrected settlement file has passed processing. Payouts for the affected transactions are expected to arrive one day later than usual. We’re sorry for the delay and any inconvenience this has caused. No transactions were lost, and this issue is now resolved. Affected transactions: Amex card transactions, Nets Finland acquirer, October 6th
Minor September 29, 2026 Elevated error rates for Danish Visa transactions 1h 15m Nets Denmark
Started Sep 29, 2026, 10:40 AM UTC· resolved Sep 29, 2026, 11:56 AM UTC
- investigating Sep 29, 2026, 10:40 AM UTC
We are seeing elevated error rates on Visa transactions for Danish DKK transactions
- monitoring Sep 29, 2026, 11:04 AM UTC
Issue resolved around 12.45 CEST
- resolved Sep 29, 2026, 11:56 AM UTC
This incident has been resolved.
Major September 22, 2026 Authorizations through Nets Finland are failing 52m Nets Finland
Started Sep 22, 2026, 08:45 PM UTC· resolved Sep 22, 2026, 09:38 PM UTC
- identified Sep 22, 2026, 08:45 PM UTC
Authorizations are failing due to an ongoing issue at Nets Finland acquiring. We are tracking the issue.
- identified Sep 22, 2026, 08:46 PM UTC
Updated incident impact estimate
- monitoring Sep 22, 2026, 09:30 PM UTC
The acquirer implemented a fix and traffic is recovering
- resolved Sep 22, 2026, 09:38 PM UTC
This incident has been resolved.
Minor June 29, 2026 Settlements delayed for June 27th 2026 Amex transactions for Nets Finland acquiring 6d 2h Payment Backend
Started Jun 29, 2026, 09:11 AM UTC· resolved Jul 05, 2026, 11:40 AM UTC
- investigating Jun 29, 2026, 09:11 AM UTC
We are experiencing a settlement file processing failure affecting Amex transactions for Nets Finland acquiring on June 27, 2026. As a result, settlements for that day's Amex transactions will be delayed until the settlement file has been successfully processed. Our teams are working to resolve the issue as quickly as possible and restore normal processing. No action is required from merchants at this time. We will provide an update as soon as processing has resumed. Please note that Amex transactions processed through Nets Denmark are not affected and have been processed according to the normal settlement schedule. This issue is limited to Amex transactions for Nets Finland acquiring on June 27, 2026, and does not affect any other card schemes. We apologize for the delay and appreciate your patience while we work to resolve this issue.
- monitoring Jul 03, 2026, 12:13 PM UTC
The failed settlement file has been reprocessed and delivered, and a mitigation has been applied to prevent recurrence. We apologize for the inconvenience.
- resolved Jul 05, 2026, 11:40 AM UTC
The resent settlement file was confirmed processed successfully.
Notice June 26, 2026 A test incident 2h 34m Online tools
Started Jun 26, 2026, 02:51 PM UTC· resolved Jun 26, 2026, 05:25 PM UTC
- investigating Jun 26, 2026, 02:51 PM UTC
This is just a test
- resolved Jun 26, 2026, 05:25 PM UTC
This incident has been resolved. All systems are operating normally.
Notice June 5, 2026 Delayed Settlement Processing for Npay Terminals (Nets Finland Acquiring) 15h 17m Payment Backend
Started Jun 05, 2026, 03:41 PM UTC· resolved Jun 06, 2026, 06:58 AM UTC
- monitoring Jun 05, 2026, 03:41 PM UTC
We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring. On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. We corrected that error and submitted the settlements the following day. In correcting the previous error, however, we unfortunately overlooked a detail that then caused the settlement run for June 4th to fail. This has now been corrected, and the settlements have been submitted successfully, but unfortunately payouts for June 4th will be delayed. No action from merchants is required. The underlying issue that caused both problems was fixed earlier, so no further disruption is expected. We sincerely apologize for the disruption. We will be providing more information early next week.
- resolved Jun 06, 2026, 06:58 AM UTC
The settlement batches for June 5th were sent as expected, and the system is operating normally.
Critical May 21, 2026 Nordic acquiring outage 22d 3h Nets Denmark
Started May 21, 2026, 07:22 AM UTC· resolved Jun 12, 2026, 10:50 AM UTC
- investigating May 21, 2026, 07:22 AM UTC
We've identified an issue with Nordic acquiring affecting our terminals in Nordics. I've escalated the issue.
- identified May 21, 2026, 07:43 AM UTC
Nordic acquiring down since 10:06 EET / 9:06 CET.
- identified May 21, 2026, 08:50 AM UTC
We are continuing to work with highest priority on a fix for this issue.
- monitoring May 21, 2026, 02:41 PM UTC
The Nordic acquiring outage has been resolved. Card payments have been going through successfully since approximately 14:43 CEST / 15:43 EEST, and success rates are back to normal. We are continuing to monitor the service to make sure it stays stable before closing the incident. No action is needed from merchants. We apologise for the disruption and will post a final update once monitoring is complete.
- investigating May 21, 2026, 03:08 PM UTC
Unfortunately, we are seeing failures again.
- investigating May 21, 2026, 03:11 PM UTC
Since 16:58 CEST / 17:58 EEST new Nordic acquiring outage affecting merchants in Nordics causing payments to fail.
- monitoring May 21, 2026, 04:20 PM UTC
Authorizations working again since 17:12 CEST / 18:12 EEST. Monitoring for now, another update will come when incident closed.
- resolved Jun 12, 2026, 10:50 AM UTC
We are closing this incident after an extended monitoring period. Authorizations have remained stable since the recovery reported on 21 May 2026, and we have not observed further merchant impact. A final root cause analysis from the upstream acquiring provider is not available at this time. We apologise for the disruption.
Notice May 19, 2026 Finland acquiring connection 17h 13m
Started May 19, 2026, 02:26 PM UTC· resolved May 20, 2026, 07:39 AM UTC
- investigating May 19, 2026, 02:26 PM UTC
We see a degradation in acquiring connection to Finland acquiring, causing failures in payments affecting some Finnish merchants.
- investigating May 19, 2026, 02:56 PM UTC
Acquiring side issue affecting multiple PSPs.
- monitoring May 19, 2026, 04:01 PM UTC
working since 18:50 EET
- resolved May 20, 2026, 07:39 AM UTC
No further issues observed after root cause was addressed. Issues appeared in 3 waves between 17 and 19 Finland local time on the 19th of May, where part of payments towards Finland acquiring were failing.
Notice April 29, 2026 Finland authorization issue 6h 9m Nets Finland
Started Apr 29, 2026, 09:30 AM UTC· resolved Apr 29, 2026, 03:39 PM UTC
- investigating Apr 29, 2026, 09:30 AM UTC
12:11 Finland time - debit authorization degraded for Finnish acquiring. 12:11 alkaen katevarmennusyhteydessä ongelmia, selvitys käynnissä
- monitoring Apr 29, 2026, 10:42 AM UTC
There was an authorization incident 12:11–12:34, which has since resolved. Around 50-80% of authorizations for Finnish acquiring failed during that time. We are still investigating the root cause, but the issue is unlikely to repeat itself – but we will keep monitoring the situation.
- resolved Apr 29, 2026, 03:39 PM UTC
This incident has been resolved.
Minor April 22, 2026 Cellular connection issues 29d 23h Telenor
Started Apr 22, 2026, 09:50 AM UTC· resolved May 22, 2026, 09:41 AM UTC
- investigating Apr 22, 2026, 09:50 AM UTC
We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.
- identified Apr 23, 2026, 08:34 AM UTC
Some Castles terminals in Finland that are connected to Telia phone network are affected by this issue. If possible, we recommend using other available Internet options, like WiFi. We are working with our phone service providers to fix the issue.
- identified Apr 27, 2026, 09:08 AM UTC
We are still in dialogue with our cellular service vendors to get the issue resolved. If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.
- identified Apr 30, 2026, 04:27 AM UTC
We are still in dialogue with our cellular service vendors to get the issue resolved. If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.
- monitoring May 12, 2026, 08:48 AM UTC
We are no longer seeing abnormal connectivity issues. We will continue to monitor the situation.
- resolved May 22, 2026, 09:41 AM UTC
This incident has been resolved. We apologize for the inconvenience.
Critical March 30, 2026 Elevated authorization failures 2h 8m Nets Denmark
Started Mar 30, 2026, 12:00 PM UTC· resolved Mar 30, 2026, 02:08 PM UTC
- investigating Mar 30, 2026, 12:00 PM UTC
We are seeing elevated authorization failures for Nets Denmark acquiring
- investigating Mar 30, 2026, 12:08 PM UTC
Nets Denmark acquiring connection is experiencing an outage, we are monitoring the situation
- monitoring Mar 30, 2026, 12:17 PM UTC
Upstream provider has applied a fix and authorizations are succeeding again
- resolved Mar 30, 2026, 02:08 PM UTC
This incident has been resolved.
Critical February 4, 2026 Mobile network connectivity issues with payment terminals 5h 10m Telenor
Started Feb 04, 2026, 10:19 AM UTC· resolved Feb 04, 2026, 03:29 PM UTC
- investigating Feb 04, 2026, 10:19 AM UTC
We are currently investigating this issue.
- investigating Feb 04, 2026, 10:44 AM UTC
Payment terminals in Finland that use Telenor SIM for cellular connection are affected. Situation is being investigated.
- investigating Feb 04, 2026, 11:48 AM UTC
The issue is being investigated with Telenor. If possible, connect the terminal through a mobile phone hotspot, or other means, while the problem continues. Some merchants have reported successful reconnection after rebooting the device.
- investigating Feb 04, 2026, 12:11 PM UTC
Connections are reported operational
- monitoring Feb 04, 2026, 01:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 03:29 PM UTC
This incident has been resolved.
Notice January 27, 2026 Visa authorizations downtime on Nets Finland Acquiring –
Started Jan 27, 2026, 06:00 PM UTC· resolved Jan 27, 2026, 06:00 PM UTC
- resolved Jan 27, 2026, 07:53 PM UTC
All Visa authorizations were failing on Nets Finland acquiring between 20:00 and 20:24 Finland local time. The incident is over. Other card schemes were not affected.
Major January 19, 2026 Elevated error rates for authorizations 4h 2m Nets Finland
Started Jan 19, 2026, 07:48 PM UTC· resolved Jan 19, 2026, 11:51 PM UTC
- investigating Jan 19, 2026, 07:48 PM UTC
We are currently investigating elevated error rates for authorizations going through Nets Finland acquiring
- investigating Jan 19, 2026, 08:07 PM UTC
Ongoing issue was confirmed with Nets Finland acquiring, we are awaiting further information
- monitoring Jan 19, 2026, 09:48 PM UTC
Acquirer is reporting issue as resolved, and we are no longer seeing failed authorizations
- resolved Jan 19, 2026, 11:51 PM UTC
This incident has been resolved.
Major January 5, 2026 Nets Finland Mastercard transaction failures 12h 53m Nets Finland
Started Jan 05, 2026, 08:21 AM UTC· resolved Jan 05, 2026, 09:14 PM UTC
- investigating Jan 05, 2026, 08:21 AM UTC
We are seeing Mastercard transactions failing with Nets Finland acquiring. VISA seems unaffected. We are investigating.
- identified Jan 05, 2026, 08:48 AM UTC
The acquirer is working with Mastercard to fix the issues. We are seeing partial outage on the transactions. Waiting on a solution from the acquirer side. We are sorry for the trouble caused by this!
- monitoring Jan 05, 2026, 12:46 PM UTC
The acquirer has reported a fix has been implemented and we are seeing transaction failures returning to normal amounts. We'll keep monitoring the situation.
- resolved Jan 05, 2026, 09:14 PM UTC
No further problems noticed in monitoring, closing incident.
Minor November 10, 2025 Authorization failures 26m Payment Backend
Started Nov 10, 2025, 12:20 PM UTC· resolved Nov 10, 2025, 12:46 PM UTC
- investigating Nov 10, 2025, 12:20 PM UTC
We are seeing elevated error rates in authorizations. These look to be caused by upstream issues. We are investigating further.
- monitoring Nov 10, 2025, 12:27 PM UTC
The errors seem to be related to an ongoing incident at Nordea.
- resolved Nov 10, 2025, 12:46 PM UTC
We are no longer seeing elevated error rates since 14:20.
Notice May 13, 2025 Brief downtime in Finnish authorizations 1h 19m Nets Finland
Started May 13, 2025, 11:45 AM UTC· resolved May 13, 2025, 01:04 PM UTC
- monitoring May 13, 2025, 11:45 AM UTC
There was a brief downtime in Nets Finland authorizations. The issue started at 14:30 EEDT and was resolved at 14:34 EEDT. Cause is not known, but the situation has normalized. We continue to monitor the situation.
- resolved May 13, 2025, 01:04 PM UTC
Nets Finland had an authorization incident at the time of the observed downtime. Another small hiccup lasting 6 seconds was observed at 14:52 EEDT, but there have been no further errors after that and the situation has been normalized. We apologize for the downtime!
Major May 7, 2025 Acquiring connectivity 4h 57m Nets Finland
Started May 07, 2025, 08:38 AM UTC· resolved May 07, 2025, 01:35 PM UTC
- investigating May 07, 2025, 08:38 AM UTC
Since 11:26 local time in Finland, connectivity issue between PSP and acquiring system affecting payments for Finnish merchants. We are investigating.
- monitoring May 07, 2025, 10:06 AM UTC
Returned to normal since 12:38 Finland local time. Monitoring.
- resolved May 07, 2025, 01:35 PM UTC
This incident has been resolved.
Minor April 1, 2025 Amex settlements for merchants using the Nets Finland acquirer are delayed since March 31st 1d 1h Payment Backend
Started Apr 01, 2025, 08:02 AM UTC· resolved Apr 02, 2025, 09:59 AM UTC
- investigating Apr 01, 2025, 08:02 AM UTC
Settlements for Amex transactions for merchants using the Nets Finland acquirer are delayed since March 31st. Authorizations are not affected, nor are settlements for any other card type or any other acquirer.
- investigating Apr 02, 2025, 09:58 AM UTC
All the delayed settlements have now been resubmitted. The acquirer has confirmed the delayed settlements were processed successfully, and are now awaiting payment. We apologize for the trouble this has caused!
- resolved Apr 02, 2025, 09:59 AM UTC
This incident has been resolved.
Major March 27, 2025 Settlements for merchants using the Nets Denmark (NDS) acquirer are delayed since March 25th 1d 3h Payment Backend
Started Mar 27, 2025, 12:32 PM UTC· resolved Mar 28, 2025, 03:58 PM UTC
- investigating Mar 27, 2025, 12:32 PM UTC
Settlements for merchants using the Nets Denmark acquirer are delayed since March 25th. This delay doesn't affect authorizations nor does it affect any other acquirer's settlements. We are investigating this issue.
- identified Mar 27, 2025, 03:33 PM UTC
The issue was identified, and a fix has been applied for newly created settlements. A fix for the delayed settlements is currently being validated, but has not yet been applied.
- monitoring Mar 28, 2025, 07:54 AM UTC
The fix for newly created settlements was confirmed working. Work is still ongoing for resubmitting the failed settlements.
- monitoring Mar 28, 2025, 02:13 PM UTC
The failed batches have been resubmitted to the acquirer, and we are awaiting confirmation of their successful processing. We apologize for the trouble caused by this.
- resolved Mar 28, 2025, 03:58 PM UTC
The resubmitted settlements were confirmed as processed successfully by the acquirer, and are awaiting settlement. Again, we apologize for the trouble caused by this.
Major March 24, 2025 Payment terminal transactions failing 3h 18m Payment Backend
Started Mar 24, 2025, 07:48 AM UTC· resolved Mar 24, 2025, 11:07 AM UTC
- investigating Mar 24, 2025, 07:48 AM UTC
Some of the payment terminal transactions are failing. We are currently investigating the issue.
- monitoring Mar 24, 2025, 08:10 AM UTC
The issue has been located to a third party service, which now appears to be working normally again. The authorization success rates are back to normal, and we are monitoring the situation.
- resolved Mar 24, 2025, 11:07 AM UTC
This incident has been resolved.
Minor January 14, 2025 Nets Finland settlements are delayed 4h 4m Nets Finland
Started Jan 14, 2025, 07:37 AM UTC· resolved Jan 14, 2025, 11:42 AM UTC
- investigating Jan 14, 2025, 07:37 AM UTC
Monday Jan 13th settlements for Nets Finland failed due to a network configuration issue. We are working on it.
- monitoring Jan 14, 2025, 10:43 AM UTC
Yesterday's settlements have now been successfully sent to Nets Finland. They will be processed one day late from the usual. We apologise for the trouble this has caused.
- resolved Jan 14, 2025, 11:42 AM UTC
This incident has been resolved.
Critical January 10, 2025 Authorization connection problems 3h 26m Payment Backend
Started Jan 10, 2025, 07:07 AM UTC· resolved Jan 10, 2025, 10:33 AM UTC
- investigating Jan 10, 2025, 07:07 AM UTC
We are currently investigating this issue.
- identified Jan 10, 2025, 07:24 AM UTC
There were network connectivity problems at Nets Finland acquirer side. The connections were completely down between 8:44 (UTC+2) and 9:12.
- monitoring Jan 10, 2025, 07:33 AM UTC
We are seeing no more failing transactions since 9:12. We'll keep monitoring the situation closely for now.
- resolved Jan 10, 2025, 10:33 AM UTC
No further problems observed. We apologize for the downtime and wish you a pleasant Friday!
Major January 2, 2025 Possible connectivity issues 3h 1m Payment Backend
Started Jan 02, 2025, 06:20 AM UTC· resolved Jan 02, 2025, 09:21 AM UTC
- investigating Jan 02, 2025, 06:20 AM UTC
We are rolling back a change and some terminals might see connectivity issues. We are sorry about any possible inconvenience.
- monitoring Jan 02, 2025, 06:31 AM UTC
All changes have been rolled back. Our production test devices worked continually, and most metrics were normal, but due to a partial outage of our monitoring related to the change, we could not rule out possible issues.
- resolved Jan 02, 2025, 09:21 AM UTC
We identified the cause of our monitoring issue, and don't believe this should have had any negative impact on payments.