Nexi/Nets Payment Services Outage History

Nexi/Nets Payment Services major outage · 2 active incidents View live status →

Nexi/Nets Payment Services had 28 outages in the last 2 years totaling 19h 7m of downtime — averaging 1.2 incidents per month.

There were 28 Nexi/Nets Payment Services outages since May 21, 2024 totaling 19h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://npaystatus.nexigroup.com

Major August 27, 2024

Evry authorizations timeout

Detected by Pingoru
Aug 27, 2024, 12:25 PM UTC
Resolved
Aug 27, 2024, 01:44 PM UTC
Duration
1h 19m
Affected: Payment Backend
Timeline · 3 updates
  1. investigating Aug 27, 2024, 12:25 PM UTC

    We noticed some connection problems for payment authorizations that are routed via Evry. There are currently no more connection problems. Affected time period was 15:07 to 15:13 EEST (Finnish time). We're looking into what caused this.

  2. monitoring Aug 27, 2024, 12:44 PM UTC

    There were connection problems from our side to Evry systems that have resolved without action on our part. We're monitoring for any further problems but haven't seen any since 15:13 EEST.

  3. resolved Aug 27, 2024, 01:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 10, 2024

Payment authorization success rate lower than normal

Detected by Pingoru
Aug 10, 2024, 04:58 PM UTC
Resolved
Aug 11, 2024, 09:38 AM UTC
Duration
16h 40m
Affected: Nets Finland
Timeline · 3 updates
  1. investigating Aug 10, 2024, 04:58 PM UTC

    Nordea has a planned service outage today from 19 to 01 Finland for some of their debit cards. This is visible in our metrics so we are monitoring the situation to ensure there won't be other problems during this period.

  2. investigating Aug 10, 2024, 05:00 PM UTC

    Related information from Nordea https://www.nordea.fi/henkiloasiakkaat/tuki/hairiotiedotteet.html

  3. resolved Aug 11, 2024, 09:38 AM UTC

    Yesterday, Saturday from 19:15 to 21:25 Finlamd time we saw more failures of payment authirization than usual. During this window, Nordea had a planned service outage that they had initially communicated to be from 19 to 01 Finland time but which they completed faster than planned. Nordea had communicated this outage to affect some of their debit cards.

Read the full incident report →

Minor May 21, 2024

Elevated authorization errors

Detected by Pingoru
May 21, 2024, 11:30 AM UTC
Resolved
May 21, 2024, 12:38 PM UTC
Duration
1h 7m
Affected: Nets Finland
Timeline · 3 updates
  1. investigating May 21, 2024, 11:30 AM UTC

    We are experiencing an elevated level of authorization errors. There is an ongoing upstream incident affecting Nordea authorizations that we are tracking.

  2. monitoring May 21, 2024, 12:28 PM UTC

    A fix has been implemented upstream and we are monitoring the situation.

  3. resolved May 21, 2024, 12:38 PM UTC

    This incident has been resolved.

Read the full incident report →