Nexi/Nets Payment Services incident

Authorization connection problems

Resolved after 3 hours 26 minutes, affecting Payment Backend, on January 10, 2025.

resolved Jan 10, 2025, 10:33 AM UTC

No further problems observed. We apologize for the downtime and wish you a pleasant Friday!

Started
Jan 10, 2025, 07:07 AM UTC
Resolved
Jan 10, 2025, 10:33 AM UTC
Duration
3h 26m
Detected by Pingoru
Jan 10, 2025, 07:07 AM UTC

Affected components

Payment Backend

Update timeline

  1. investigating Jan 10, 2025, 07:07 AM UTC

    We are currently investigating this issue.

  2. identified Jan 10, 2025, 07:24 AM UTC

    There were network connectivity problems at Nets Finland acquirer side. The connections were completely down between 8:44 (UTC+2) and 9:12.

  3. monitoring Jan 10, 2025, 07:33 AM UTC

    We are seeing no more failing transactions since 9:12. We'll keep monitoring the situation closely for now.

  4. resolved Jan 10, 2025, 10:33 AM UTC

    No further problems observed. We apologize for the downtime and wish you a pleasant Friday!

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