Nexi/Nets Payment Services incident
Nets Finland Mastercard transaction failures
Nexi/Nets Payment Services experienced a major incident on January 5, 2026 affecting Nets Finland, lasting 12h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 05, 2026, 08:21 AM UTC
We are seeing Mastercard transactions failing with Nets Finland acquiring. VISA seems unaffected. We are investigating.
- identified Jan 05, 2026, 08:48 AM UTC
The acquirer is working with Mastercard to fix the issues. We are seeing partial outage on the transactions. Waiting on a solution from the acquirer side. We are sorry for the trouble caused by this!
- monitoring Jan 05, 2026, 12:46 PM UTC
The acquirer has reported a fix has been implemented and we are seeing transaction failures returning to normal amounts. We'll keep monitoring the situation.
- resolved Jan 05, 2026, 09:14 PM UTC
No further problems noticed in monitoring, closing incident.