Nexi/Nets Payment Services incident

Finland acquiring connection

Notice Resolved View vendor source →

Nexi/Nets Payment Services experienced a notice incident on May 19, 2026, lasting 17h 13m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 02:26 PM UTC
Resolved
May 20, 2026, 07:39 AM UTC
Duration
17h 13m
Detected by Pingoru
May 19, 2026, 02:26 PM UTC

Update timeline

  1. investigating May 19, 2026, 02:26 PM UTC

    We see a degradation in acquiring connection to Finland acquiring, causing failures in payments affecting some Finnish merchants.

  2. investigating May 19, 2026, 02:56 PM UTC

    Acquiring side issue affecting multiple PSPs.

  3. monitoring May 19, 2026, 04:01 PM UTC

    working since 18:50 EET

  4. resolved May 20, 2026, 07:39 AM UTC

    No further issues observed after root cause was addressed. Issues appeared in 3 waves between 17 and 19 Finland local time on the 19th of May, where part of payments towards Finland acquiring were failing.