Nexi/Nets Payment Services incident
Delayed settlements for Nets Finland acquirer
Resolved after 3 hours 16 minutes, affecting Payment Backend, on October 22, 2026.
The failed settlement file has been reprocessed and delivered. A mitigation will be put in place to prevent recurrence. We apologize for the inconvenience.
Affected components
Update timeline
- monitoring Oct 22, 2026, 10:33 AM UTC
We have identified an issue affecting settlement processing for merchants using the Nets Finland acquirer. Settlements for transactions processed on 2026-10-21 have been delayed and will be received one day later than usual. The issue has been identified and a corrective action has been taken. We are monitoring the situation to confirm full resolution. We apologise for any inconvenience caused and will provide a further update once settlements are confirmed as processed.
- monitoring Oct 22, 2026, 10:34 AM UTC
We have identified an issue affecting settlement processing for merchants using the Nets Finland acquirer. Settlements for transactions processed on 2026-10-21 have been delayed and will be received one day later than usual. The issue has been identified and a corrective action has been taken. We are monitoring the situation to confirm full resolution. We apologise for any inconvenience caused and will provide a further update once settlements are confirmed as processed.
- monitoring Oct 22, 2026, 10:56 AM UTC
The failed settlement file has been reprocessed and delivered. A mitigation will be put in place to prevent recurrence. We apologize for the inconvenience.
- resolved Oct 22, 2026, 01:49 PM UTC
The resent settlement file was confirmed processed successfully.
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