Nexi/Nets Payment Services incident

Elevated error rates for authorizations

Major Resolved View vendor source →

Nexi/Nets Payment Services experienced a major incident on January 19, 2026 affecting Nets Finland, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2026, 07:48 PM UTC
Resolved
Jan 19, 2026, 11:51 PM UTC
Duration
4h 2m
Detected by Pingoru
Jan 19, 2026, 07:48 PM UTC

Affected components

Nets Finland

Update timeline

  1. investigating Jan 19, 2026, 07:48 PM UTC

    We are currently investigating elevated error rates for authorizations going through Nets Finland acquiring

  2. investigating Jan 19, 2026, 08:07 PM UTC

    Ongoing issue was confirmed with Nets Finland acquiring, we are awaiting further information

  3. monitoring Jan 19, 2026, 09:48 PM UTC

    Acquirer is reporting issue as resolved, and we are no longer seeing failed authorizations

  4. resolved Jan 19, 2026, 11:51 PM UTC

    This incident has been resolved.