Nexcess incident
Service interruption on subset of Cloudhosts at US-Midwest-2 Region
Nexcess experienced a notice incident on September 12, 2026 affecting us-midwest-2, lasting 5h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2026, 08:12 AM UTC
We are currently investigating a performance issue affecting a subset of our cloudhosts, cloudhost-4892688.us-midwest-2.nxcli.net and cloudhost-4892180.us-midwest-2.nxcli.net, in the US-Midwest-2 region. Customers may experience slowness or degraded performance, and there is a potential for service interruption while the issue is being investigated. Our systems engineers have been engaged and are working to identify the cause and restore normal performance as quickly as possible. We appreciate your patience. If you have any questions or concerns, please contact us via live chat or case.
- monitoring Sep 12, 2026, 08:35 AM UTC
Our engineers have successfully recovered the impacted cloudhosts. We are continuing to monitor the environment to ensure stability and will keep this space updated as needed
- resolved Sep 12, 2026, 01:56 PM UTC
This incident has been resolved.