Nexcess experienced a minor incident on August 30, 2026 affecting Customer Portal, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 30, 2026, 05:30 AM UTC
We are investigating issues affecting the Nexcess Client Portal login at https://portal.nexcess.net/. Our engineering team is working to identify the cause and restore full availability as quickly as possible. We will provide updates as more information becomes available. We appreciate your patience and understanding during this time.
- monitoring Aug 30, 2026, 06:05 AM UTC
A fix has been implemented that resolves the issues with the portal login. We are currently monitoring the results to ensure stability.
- resolved Aug 30, 2026, 08:31 AM UTC
The Nexcess Client Portal login issue has been resolved. Services are now fully operational, and no further impact has been observed.