Nexcess incident
Service Interruption on a Subset of Cloudhosts and KVM in the au-south-1 region
Nexcess experienced a minor incident on September 2, 2026 affecting au-south-1, lasting 20h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 03:04 PM UTC
We are currently investigating an issue affecting a subset of our servers in the au-south-1 region. Our systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience. If you have any questions or concerns. Please contact us via live chat or case.
- identified Sep 02, 2026, 05:37 PM UTC
As an update regarding the ongoing latency issue: Some customers may experience increased latency and/or intermittent service interruptions when traffic traverses affected network paths in the US West region. The issue has been linked to two separate fiber cuts impacting an upstream network provider in the Los Angeles and Honolulu areas. The upstream provider's engineers are actively working to address both fiber cuts, and their third-party fiber vendor has also been engaged. Our Network Administration team is continuing to monitor the situation closely. At this time, our monitoring indicates that customer sites remain operational, though some users may experience intermittent increased latency depending on their network path. We will provide further updates as more information becomes available. We appreciate your patience and understanding.
- resolved Sep 03, 2026, 11:13 AM UTC
This incident has been resolved.