Nexcess experienced a minor incident on August 17, 2026 affecting Customer Portal, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 17, 2026, 03:35 PM UTC
GitHub is reporting degraded performance via their status page this morning: https://www.githubstatus.com/ Per the page, this problem may be affecting Pull Requests, Issues, Copilot, Actions, Webhooks, and API requests, among other services. Customers should follow the GitHub status page for the latest information.
- investigating Aug 17, 2026, 04:27 PM UTC
This issue is currently affecting the ability to create new Magento, Wordpress, and WooCommerce websites and some dedicated cloud plans through the Nexcess customer portal. Nexcess Engineering and Development teams are currently reviewing the service impact and evaluating options to return service as quickly as possible. We will provide further updates as soon as they are available. We appreciate your patience as our team works to resolve this issue. If you have further questions or concerns, please contact us at [email protected] or via Live Chat.
- resolved Aug 18, 2026, 08:16 PM UTC
This incident has been resolved.