Nexcess incident
Service Interruption: cloudhost-9412708-us-midwest-1-nxcli-net and cloudhost-10309510.us-midwest-1.nxcli.net
Nexcess experienced a major incident on September 9, 2026 affecting us-midwest-1, lasting 9h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 11:31 AM UTC
Our Engineers are investigating an interruption in service affecting cloudhost-9412708-us-midwest-1-nxcli-net and cloudhost-10309510.us-midwest-1.nxcli.net. We understand the inconvenience this may cause and truly appreciate your patience while we resolve the issue. If you have any questions or concerns, please feel free to reach out to our support team via Live Chat or by opening a Support Case.
- identified Sep 09, 2026, 11:50 AM UTC
The issue has been identified, and our teams are actively working toward a resolution. We will provide further updates as more information becomes available. Thank you for your patience.
- monitoring Sep 09, 2026, 11:54 AM UTC
Our engineers have successfully recovered the service on the impacted cloudhost. We are continuing to monitor the environment to ensure stability and will keep this space updated as needed.
- resolved Sep 09, 2026, 09:27 PM UTC
This incident has been resolved.