NewTide AI Outage History

NewTide AI is up right now

NewTide AI had 16 outages in the last 2 years totaling 202h 15m of downtime, averaging 0.7 incidents per month.

There were 16 NewTide AI outages since December 9, 2025 totaling 202h 15m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.newtide.ai

Minor October 14, 2026

OpenAI GPT models not responding

Detected by Pingoru
Oct 14, 2026, 10:15 AM UTC
Resolved
Oct 14, 2026, 09:41 PM UTC
Duration
11h 26m
Affected: Services (Platform API)Services (Platform Frontend)Platform Components (Agents)
Timeline · 2 updates
  1. investigating Oct 14, 2026, 10:15 AM UTC

    Agents currently running on OpenAI GPT models are not responding. Impact: -Agent Harbor: Agents on OpenAI GPT models are not responding. -Embedded in-app agents in applications and solutions are not responding to user requests. -Document Hub: Documents (Invoices, BOLs) are not being processed. We are troubleshooting this as our top priority. We will share an update as soon as more information is available.

  2. resolved Oct 14, 2026, 09:41 PM UTC

    Resolved: Agents on OpenAI GPT models are responding normally again. The affected services now use our cloud AI provider's current API. Documents (Invoices, BOLs) that failed to process during the incident will be reprocessed by our team. No action is needed on your side.

Read the full incident report →

Minor October 5, 2026

Operations is degraded

Detected by Pingoru
Oct 05, 2026, 11:31 AM UTC
Resolved
Oct 05, 2026, 11:36 AM UTC
Duration
4m
Affected: Services (Operations)
Timeline · 2 updates
  1. investigating Oct 05, 2026, 11:31 AM UTC

    Operations is degraded.

  2. resolved Oct 05, 2026, 11:36 AM UTC

    Operations recovered.

Read the full incident report →

Minor September 15, 2026

Automated checks is degraded

Detected by Pingoru
Sep 15, 2026, 02:07 AM UTC
Resolved
Sep 15, 2026, 04:02 AM UTC
Duration
1h 54m
Affected: Services (Automated checks)
Timeline · 2 updates
  1. investigating Sep 15, 2026, 02:07 AM UTC

    Automated checks is degraded.

  2. resolved Sep 15, 2026, 04:02 AM UTC

    Automated checks recovered.

Read the full incident report →

Major August 25, 2026

API and PROD Shipyard NewTide are down

Detected by Pingoru
Aug 25, 2026, 05:00 AM UTC
Resolved
Aug 25, 2026, 09:34 AM UTC
Duration
4h 33m
Affected: Services (Platform API)
Timeline · 2 updates
  1. investigating Aug 25, 2026, 05:00 AM UTC

    PROD Shipyard NewTide went down.

  2. resolved Aug 25, 2026, 09:34 AM UTC

    API recovered.

Read the full incident report →

Major August 18, 2026

PROD Shipyard NewTide is down

Detected by Pingoru
Aug 18, 2026, 04:51 AM UTC
Resolved
Aug 18, 2026, 04:57 AM UTC
Duration
6m
Timeline · 2 updates
  1. investigating Aug 18, 2026, 04:51 AM UTC

    PROD Shipyard NewTide went down.

  2. resolved Aug 18, 2026, 04:57 AM UTC

    PROD Shipyard NewTide recovered.

Read the full incident report →

Major August 16, 2026

PROD Shipyard Eco is down

Detected by Pingoru
Aug 16, 2026, 06:41 AM UTC
Resolved
Aug 16, 2026, 06:47 AM UTC
Duration
6m
Timeline · 2 updates
  1. investigating Aug 16, 2026, 06:41 AM UTC

    PROD Shipyard Eco went down.

  2. resolved Aug 16, 2026, 06:47 AM UTC

    PROD Shipyard Eco recovered.

Read the full incident report →

Major August 6, 2026

Platform API is down; Operations is degraded

Detected by Pingoru
Aug 06, 2026, 07:38 AM UTC
Resolved
Aug 06, 2026, 01:19 PM UTC
Duration
5h 40m
Affected: Services (Platform API)Services (Operations)
Timeline · 2 updates
  1. investigating Aug 06, 2026, 07:38 AM UTC

    Back-office site is degraded.

  2. resolved Aug 06, 2026, 01:19 PM UTC

    API recovered.

Read the full incident report →

Major June 23, 2026

API and PROD Shipyard Campbell are down

Detected by Pingoru
Jun 23, 2026, 07:31 AM UTC
Resolved
Jun 23, 2026, 10:47 PM UTC
Duration
15h 16m
Affected: Services (Platform API)
Timeline · 2 updates
  1. investigating Jun 23, 2026, 07:31 AM UTC

    API went down.

  2. resolved Jun 23, 2026, 10:47 PM UTC

    PROD Shipyard Campbell recovered.

Read the full incident report →

Major March 16, 2026

Platform API is down

Detected by Pingoru
Mar 16, 2026, 11:04 AM UTC
Resolved
Mar 16, 2026, 11:10 AM UTC
Duration
6m
Affected: Services (Platform API)
Timeline · 2 updates
  1. investigating Mar 16, 2026, 11:04 AM UTC

    API went down.

  2. resolved Mar 16, 2026, 11:10 AM UTC

    API recovered.

Read the full incident report →

Minor January 28, 2026

Operations, Content API, and 1 other service are degraded

Detected by Pingoru
Jan 28, 2026, 09:08 AM UTC
Resolved
Jan 28, 2026, 01:02 PM UTC
Duration
3h 53m
Affected: Services (Operations)Services (Content API)Services (Automated checks)
Timeline · 2 updates
  1. investigating Jan 28, 2026, 09:08 AM UTC

    Automated checks is degraded.

  2. resolved Jan 28, 2026, 01:02 PM UTC

    Automated checks recovered.

Read the full incident report →

Major December 12, 2025

API, Platform site, and 1 other service are down

Detected by Pingoru
Dec 12, 2025, 09:20 PM UTC
Resolved
Dec 12, 2025, 09:41 PM UTC
Duration
20m
Affected: Services (Platform API)Services (Platform Frontend)Services (Operations)Services (Content API)Services (Automated checks)
Timeline · 2 updates
  1. investigating Dec 12, 2025, 09:20 PM UTC

    Platform site and Back-office site are degraded.

  2. resolved Dec 12, 2025, 09:41 PM UTC

    Our DNS service became unavailable for a short period, which caused failed lookups and intermittent access issues.

Read the full incident report →