NewTide AI experienced a minor incident on October 14, 2026 affecting Services (Platform API) and Services (Platform Frontend) and 1 more component, lasting 11h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 10:15 AM UTC
Agents currently running on OpenAI GPT models are not responding. Impact: -Agent Harbor: Agents on OpenAI GPT models are not responding. -Embedded in-app agents in applications and solutions are not responding to user requests. -Document Hub: Documents (Invoices, BOLs) are not being processed. We are troubleshooting this as our top priority. We will share an update as soon as more information is available.
- resolved Oct 14, 2026, 09:41 PM UTC
Resolved: Agents on OpenAI GPT models are responding normally again. The affected services now use our cloud AI provider's current API. Documents (Invoices, BOLs) that failed to process during the incident will be reprocessed by our team. No action is needed on your side.