NewTide AI incident

API and PROD Shipyard NewTide are down

Major Resolved View vendor source →

NewTide AI experienced a major incident on August 25, 2026 affecting Services (Platform API), lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 05:00 AM UTC
Resolved
Aug 25, 2026, 09:34 AM UTC
Duration
4h 33m
Detected by Pingoru
Aug 25, 2026, 05:00 AM UTC

Affected components

Services (Platform API)

Update timeline

  1. investigating Aug 25, 2026, 05:00 AM UTC

    PROD Shipyard NewTide went down.

  2. resolved Aug 25, 2026, 09:34 AM UTC

    API recovered.