NewTide AI incident

Platform API is down; Operations is degraded

Major Resolved View vendor source →

NewTide AI experienced a major incident on August 6, 2026 affecting Services (Platform API) and Services (Operations), lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 07:38 AM UTC
Resolved
Aug 06, 2026, 01:19 PM UTC
Duration
5h 40m
Detected by Pingoru
Aug 06, 2026, 07:38 AM UTC

Affected components

Services (Platform API)Services (Operations)

Update timeline

  1. investigating Aug 06, 2026, 07:38 AM UTC

    Back-office site is degraded.

  2. resolved Aug 06, 2026, 01:19 PM UTC

    API recovered.