NewTide AI incident

Platform API is down; Automated checks is degraded

Major Resolved View vendor source →

NewTide AI experienced a major incident on September 3, 2026 affecting Services (Platform API) and Services (Automated checks), lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 07:17 AM UTC
Resolved
Sep 03, 2026, 10:02 AM UTC
Duration
2h 45m
Detected by Pingoru
Sep 03, 2026, 07:17 AM UTC

Affected components

Services (Platform API)Services (Automated checks)

Update timeline

  1. investigating Sep 03, 2026, 07:17 AM UTC

    API went down.

  2. resolved Sep 03, 2026, 10:02 AM UTC

    Automated checks recovered.