Is Namirial down?

We are currently investigating a degradation on IdSelf and IDDoc services. Trust And Sign and Namirial Onboarding are also impacted. We will keep you informed of any further developments. The Namirial Team

Dear customers, The incident affecting IdSelf and IDDoc services, as well as Trust And Sign and Namirial Onboarding, was resolved at 11:49 CEST. Thank you for your patience. The Namirial Team

Dear customer, the Tax platform is experiencing some issues. Our team is already investigating to determine the cause and implement a solution; we will provide further updates within an hour. Gentile cliente, la piattaforma Tax sta subendo alcuni problemi, il nostro team sta già indagando per capirne le cause e per applicare una soluzione, daremo ulteriori notizie entro un ora.

Dear customer, our team has resolved the issue and will continue to monitor the system. We apologize for any inconvenience this incident may have caused. Gentile cliente, il nostro team ha risolto il problema e continuerà a monitorare il sistema. Ci scusiamo per eventuali disagi che questo incident può aver provocato.

We have been contacted to look into some cases of missing "Decorrenza Termini" (expiry of terms) notifications that the SDI should have forwarded to our system. When we asked the Sistema di Interscambio's dedicated support team for clarification, we were told that the issue is known to them and that these notifications may also be missing from the affected customers' Cassetto Fiscale (tax drawer). The estimated resolution date is October 10. However, it has not been confirmed whether, on that date, they will only update the Cassetto Fiscale or also send again these notifications to our systems. We will of course keep you updated as soon as we have more precise details on this case. For specific checks, the SDI remains available at their toll-free number 800.299.940; please provide the identifiers of the invoices to be checked.

The SdI (Sistema di Interscambio) has informed us that the anomaly affecting the delivery of outcome notification files has been resolved for all invoices created from today onwards. For invoices created before today, we are monitoring our systems to verify the correct delivery of the missing outcome notifications, which the SdI is resending. If any cases are still open by the end of today, please contact our support team through the usual channels, specifying the individual documents concerned.

Dear customer we are facing a performances degradation on the service, the team is already on it and the cause is already identified, we expect to have more information within 30 minutes.

The solution we applied is delivering the results we expected, and the system is now back to normal service capacity. While our teams continue to monitor the system, we apologize for the inconvenience.

We are receiving several error reports during the submission of electronic invoices to the SDI (Sistema di Interscambio), the issue appears to be related to the bulk digital signature applied, we will keep you informed.

Cause resolved, the issue was due to the cache of the bulk digital signature applied, which has now been cleared. We no longer have any reports of this in the system, you can proceed again with sending einvoices.