Namirial Outage History

We are currently investigating a degradation on IdSelf and IDDoc services. Trust And Sign and Namirial Onboarding are also impacted. We will keep you informed of any further developments. The Namirial Team

Dear customer, the Tax platform is experiencing some issues. Our team is already investigating to determine the cause and implement a solution; we will provide further updates within an hour. Gentile cliente, la piattaforma Tax sta subendo alcuni problemi, il nostro team sta già indagando per capirne le cause e per applicare una soluzione, daremo ulteriori notizie entro un ora.

We have been contacted to look into some cases of missing "Decorrenza Termini" (expiry of terms) notifications that the SDI should have forwarded to our system. When we asked the Sistema di Interscambio's dedicated support team for clarification, we were told that the issue is known to them and that these notifications may also be missing from the affected customers' Cassetto Fiscale (tax drawer). The estimated resolution date is October 10. However, it has not been confirmed whether, on that date, they will only update the Cassetto Fiscale or also send again these notifications to our systems. We will of course keep you updated as soon as we have more precise details on this case. For specific checks, the SDI remains available at their toll-free number 800.299.940; please provide the identifiers of the invoices to be checked.

Dear customer we are facing a performances degradation on the service, the team is already on it and the cause is already identified, we expect to have more information within 30 minutes.

We are receiving several error reports during the submission of electronic invoices to the SDI (Sistema di Interscambio), the issue appears to be related to the bulk digital signature applied, we will keep you informed.

We are currently investigating a degradation on IdSelf and IDDoc services. We will keep you informed of any further developments. The Namirial Team

We have identified an incident affecting our PreventGo and Trust & Sign services, causing disruptions to certain processes and associated workflows. Several features are currently affected: Document verification and analysis services Webhook delivery Our technical teams are actively working to resolve this incident. We will update this page as soon as possible with new information. Thank you for your understanding.

Our team is still still working on resolving the situation. We will keep you informed of any further developments.

We are currently experiencing a new disruption of the PEC service, starting around 7:00 AM. This appears to be a recurrence of the previous issue. Our team is actively investigating the cause. We will update this page as soon as new information becomes available.

We are currently experiencing an interruption of the PEC (Certified Email) service starting at 7:00. Cause: An infrastructure fault was detected on the storage layer, temporarily affecting service functionality. Status: Our team, together with the storage vendor, is actively working on restoring the service. Estimated time to resolution is 2-4 hours. We will update this page as soon as new information becomes available. We apologize for the inconvenience.