Namirial incident
Investigation in progress Degradation of IdSelf and IDDoc
Resolved after 8 hours 20 minutes, on August 31, 2026.
The root cause for the issue about callbacks not being properly sent was fixed at around 20:40 CEST. The situation has been gradually going back to normal, and now the services are fully operational. We are continuing to monitor the situation.
Update timeline
- investigating Aug 31, 2026, 01:51 PM UTC
We have identified an incident affecting our PreventGo and Trust & Sign services, causing disruptions to certain processes and associated workflows. Several features are currently affected: Document verification and analysis services Webhook delivery Our technical teams are actively working to resolve this incident. We will update this page as soon as possible with new information. Thank you for your understanding.
- resolved Aug 31, 2026, 10:11 PM UTC
The root cause for the issue about callbacks not being properly sent was fixed at around 20:40 CEST. The situation has been gradually going back to normal, and now the services are fully operational. We are continuing to monitor the situation.
Your product runs on more than Namirial
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services