My Emma Outage History

My Emma is up right now

My Emma had 10 outages in the last 2 years totaling 136h 29m of downtime, averaging 0.4 incidents per month.

There were 10 My Emma outages since April 1, 2026 totaling 136h 29m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.myemma.com

Major October 15, 2026

Intermittent issues accessing the application

Detected by Pingoru
Oct 15, 2026, 05:10 PM UTC
Resolved
Oct 15, 2026, 05:38 PM UTC
Duration
28m
Affected: Web ApplicationHomeAudience Contacts and GroupsAccount Settings & BillingAutomation Workflow EditorEmail EditorSMS EditorExportsImportsLanding Page EditorImage and Document LibrariesLightbox Form EditorSignup Form EditorSegmentsResponse CollectionResponse Display
Timeline · 3 updates
  1. investigating Oct 15, 2026, 05:10 PM UTC

    We're investigating reports of intermittent issues accessing the application. Our teams are looking into this now. We'll share updates as we receive them.

  2. monitoring Oct 15, 2026, 05:20 PM UTC

    Our teams were able to identify the issue and push out a fix. We'll continue to monitor things closely.

  3. resolved Oct 15, 2026, 05:38 PM UTC

    This has been resolved.

Read the full incident report →

Major October 14, 2026

Intermittent Email Editor Loading Issues

Detected by Pingoru
Oct 14, 2026, 07:30 AM UTC
Resolved
Oct 14, 2026, 08:05 AM UTC
Duration
35m
Affected: Web ApplicationEmail EditorWeb ApplicationEmail Editor
Timeline · 2 updates
  1. monitoring Oct 14, 2026, 07:30 AM UTC

    We have identified an intermittent issue that can prevent the Email Editor from loading properly. If users experience this, refreshing their browser may be necessary. A fix has been deployed, and we will monitor our systems to ensure service is fully restored before resolving this. Further updates will be provided as soon as possible

  2. resolved Oct 14, 2026, 08:05 AM UTC

    The issue is resolved.

Read the full incident report →

Major August 6, 2026

Intermittent login issues

Detected by Pingoru
Aug 06, 2026, 12:11 PM UTC
Resolved
Aug 06, 2026, 07:00 PM UTC
Duration
6h 49m
Affected: Web ApplicationHomeAudience Contacts and GroupsAccount Settings & BillingAutomation Workflow EditorEmail EditorSMS EditorExportsImportsLanding Page EditorImage and Document LibrariesLightbox Form EditorSignup Form EditorSegmentsResponse CollectionResponse DisplayWeb ApplicationHomeAudience Contacts and GroupsAccount Settings & BillingAutomation Workflow EditorEmail EditorSMS EditorExportsImportsLanding Page EditorImage and Document LibrariesLightbox Form EditorSignup Form EditorSegmentsResponse CollectionResponse Display
Timeline · 3 updates
  1. investigating Aug 06, 2026, 12:11 PM UTC

    We're receiving reports of intermittent login issues resulting in multiple OTV code requests, or being logged out of the application. Our teams are currently investigating the issue, and we'll update here.

  2. investigating Aug 06, 2026, 02:38 PM UTC

    Our teams have identified the issue and we are continuing to monitor this situation.

  3. resolved Aug 06, 2026, 07:00 PM UTC

    The issue is resolved. If needed, users should clear their browser's cache, cookies and restart before reattempting login.

Read the full incident report →

Major August 4, 2026

Login Issues for accounts with SSO enabled

Detected by Pingoru
Aug 04, 2026, 01:03 PM UTC
Resolved
Aug 04, 2026, 02:30 PM UTC
Duration
1h 27m
Affected: Web ApplicationHomeWeb ApplicationHome
Timeline · 3 updates
  1. investigating Aug 04, 2026, 01:03 PM UTC

    We are receiving reports of users unable to login via their SSO provider's portal. This is only affecting user login to the application (ex: users may get kicked out of active sessions and are unable to login after). Our teams are actively investigating this, and we will post an update as soon as possible.

  2. investigating Aug 04, 2026, 01:22 PM UTC

    The issue was identified, and a fix was deployed. We will provide an update as soon as login capability is restored for SSO users.

  3. resolved Aug 04, 2026, 02:30 PM UTC

    SSO related login issues are resolved.

Read the full incident report →

Major July 30, 2026

Temporary high bounce rate

Detected by Pingoru
Jul 30, 2026, 12:49 PM UTC
Resolved
Aug 03, 2026, 09:00 AM UTC
Duration
3d 20h
Affected: Campaign SendingEmail CampaignsSMS SendingAutomated MailingsTest EmailsCampaign SendingEmail CampaignsSMS SendingAutomated MailingsTest Emails
Timeline · 2 updates
  1. investigating Jul 30, 2026, 12:49 PM UTC

    We've confirmed reports that a small batch of our sending IP's experienced a temporary block today. Our Deliverability Team has already identified and resolved the issue. if you sent before 11am Central feel free to resend at this time. If you're unsure if your bounces are related, please reach out to our Support Team for assistance.

  2. resolved Aug 03, 2026, 09:00 AM UTC

    This has been resolved.

Read the full incident report →

Major July 6, 2026

Response Data Not Loading In App

Detected by Pingoru
Jul 06, 2026, 09:37 AM UTC
Resolved
Jul 07, 2026, 01:00 AM UTC
Duration
15h 23m
Affected: Web ApplicationResponse DisplayWeb ApplicationResponse Display
Timeline · 4 updates
  1. identified Jul 06, 2026, 09:37 AM UTC

    We're currently investigating reports of response data not loading in the application. We'll continue to follow up here with updates.

  2. investigating Jul 06, 2026, 11:36 AM UTC

    Our teams have been able to identify the issue and will be working throughout the day to remediate the issue.

  3. investigating Jul 06, 2026, 01:00 PM UTC

    Our teams have begun the process of restoring missing Response data in affected accounts. During this time, accounts may see data intermittently populate and resolve. We will continue providing updates to that process as we are able to.

  4. resolved Jul 07, 2026, 01:00 AM UTC

    All Response data has been restored. If needed, users can clear cache and cookies and restart their browsers to see any lagging updates. The incident is now resolved.

Read the full incident report →

Major May 21, 2026

Emma Support Chatbot Failures

Detected by Pingoru
May 21, 2026, 05:28 PM UTC
Resolved
May 21, 2026, 07:23 PM UTC
Duration
1h 55m
Affected: Support HubSupport Hub
Timeline · 4 updates
  1. investigating May 21, 2026, 05:28 PM UTC

    We are seeing intermittent loading errors for our Emma Chatbot on our Support Hub. This is also affecting case submissions from reaching our team at this time. If you need to reach support immediately, please call our team. We will provide updates as soon as possible.

  2. investigating May 21, 2026, 05:44 PM UTC

    The issue has been identified and a fix implemented. We will continue to monitor our Emma Chatbot before providing further updates.

  3. monitoring May 21, 2026, 05:49 PM UTC

    Services to our chatbot are being restored, and we will continue to monitor the results.

  4. resolved May 21, 2026, 07:23 PM UTC

    The incident has been resolved

Read the full incident report →

Major May 19, 2026

Campaign Delivery Delays

Detected by Pingoru
May 19, 2026, 10:29 AM UTC
Resolved
May 19, 2026, 12:27 PM UTC
Duration
1h 58m
Affected: Campaign SendingEmail CampaignsSMS SendingAutomated MailingsTest EmailsCampaign SendingEmail CampaignsSMS SendingAutomated MailingsTest Emails
Timeline · 6 updates
  1. investigating May 19, 2026, 10:29 AM UTC

    We've received reports of campaign deliveries being delayed. Our teams are investigating the issue and we'll post updates as we have them.

  2. investigating May 19, 2026, 11:07 AM UTC

    Investigations into this issue are ongoing.

  3. investigating May 19, 2026, 11:20 AM UTC

    As our teams continue to investigate, we've confirmed these delays are also affecting delivery of OTV (one time verification) login codes.

  4. investigating May 19, 2026, 11:27 AM UTC

    Our teams were able to pinpoint the issue and have begun rolling out a fix. We are beginning to see mailings deliver. Stay tuned for additional updates.

  5. monitoring May 19, 2026, 11:55 AM UTC

    We are seeing the last batch of delayed mailings beginning to catch up and deliver from our systems. We will continue to monitor traffic and provide an update when the incident is fully resolved.

  6. resolved May 19, 2026, 12:27 PM UTC

    This incident is now resolved, and all delayed mailings have caught up and are being delivered.

Read the full incident report →

Major April 27, 2026

Emma Phone Support Unavailable

Detected by Pingoru
Apr 27, 2026, 02:09 PM UTC
Resolved
Apr 27, 2026, 07:02 PM UTC
Duration
4h 53m
Affected: Support HubSupport Hub
Timeline · 2 updates
  1. identified Apr 27, 2026, 02:09 PM UTC

    Emma Support will be unavailable via phone for the remainder of this evening, Monday April 27th. If you need to get in touch with us please submit a case online via the "Get Support" button on our Support Hub.

  2. resolved Apr 27, 2026, 07:02 PM UTC

    This has been resolved.

Read the full incident report →

Major April 1, 2026

Problems accessing SMS Sending and Settings

Detected by Pingoru
Apr 01, 2026, 09:26 AM UTC
Resolved
Apr 01, 2026, 08:16 PM UTC
Duration
10h 50m
Affected: Web ApplicationSMS EditorCampaign SendingSMS SendingWeb ApplicationCampaign SendingSMS SendingSMS Editor
Timeline · 4 updates
  1. identified Apr 01, 2026, 09:26 AM UTC

    We are currently experiencing a disruption with SMS access, editing, and sending. Our Engineering team is actively investigating this, and we will continue to provide updates.

  2. identified Apr 01, 2026, 10:00 AM UTC

    Our teams have determined this issue is due to an outage with a third party service provider. We'll post updates here as we have them.

  3. identified Apr 01, 2026, 03:04 PM UTC

    This issue is ongoing. Our teams are actively monitoring the issue with our third party service provider. As soon as service is restored, we'll share an update here.

  4. resolved Apr 01, 2026, 08:16 PM UTC

    This issue has been resolved.

Read the full incident report →