My Emma Outage History
My Emma is up right nowPingoru has recorded 10 incidents for My Emma: 10 in the last 12 months and 5 in the last 90 days.
Incidents, newest first
Major October 15, 2026 Intermittent issues accessing the application 28m Web Application, Home, Audience Contacts and Groups, Account Settings & Billing and 12 more
Started Oct 15, 2026, 05:10 PM UTC· resolved Oct 15, 2026, 05:38 PM UTC
- investigating Oct 15, 2026, 05:10 PM UTC
We're investigating reports of intermittent issues accessing the application. Our teams are looking into this now. We'll share updates as we receive them.
- monitoring Oct 15, 2026, 05:20 PM UTC
Our teams were able to identify the issue and push out a fix. We'll continue to monitor things closely.
- resolved Oct 15, 2026, 05:38 PM UTC
This has been resolved.
Major October 14, 2026 Intermittent Email Editor Loading Issues 35m Web Application, Email Editor, Web Application, Email Editor
Started Oct 14, 2026, 07:30 AM UTC· resolved Oct 14, 2026, 08:05 AM UTC
- monitoring Oct 14, 2026, 07:30 AM UTC
We have identified an intermittent issue that can prevent the Email Editor from loading properly. If users experience this, refreshing their browser may be necessary. A fix has been deployed, and we will monitor our systems to ensure service is fully restored before resolving this. Further updates will be provided as soon as possible
- resolved Oct 14, 2026, 08:05 AM UTC
The issue is resolved.
Major August 6, 2026 Intermittent login issues 6h 49m Web Application, Home, Audience Contacts and Groups, Account Settings & Billing and 28 more
Started Aug 06, 2026, 12:11 PM UTC· resolved Aug 06, 2026, 07:00 PM UTC
- investigating Aug 06, 2026, 12:11 PM UTC
We're receiving reports of intermittent login issues resulting in multiple OTV code requests, or being logged out of the application. Our teams are currently investigating the issue, and we'll update here.
- investigating Aug 06, 2026, 02:38 PM UTC
Our teams have identified the issue and we are continuing to monitor this situation.
- resolved Aug 06, 2026, 07:00 PM UTC
The issue is resolved. If needed, users should clear their browser's cache, cookies and restart before reattempting login.
Major August 4, 2026 Login Issues for accounts with SSO enabled 1h 27m Web Application, Home, Web Application, Home
Started Aug 04, 2026, 01:03 PM UTC· resolved Aug 04, 2026, 02:30 PM UTC
- investigating Aug 04, 2026, 01:03 PM UTC
We are receiving reports of users unable to login via their SSO provider's portal. This is only affecting user login to the application (ex: users may get kicked out of active sessions and are unable to login after). Our teams are actively investigating this, and we will post an update as soon as possible.
- investigating Aug 04, 2026, 01:22 PM UTC
The issue was identified, and a fix was deployed. We will provide an update as soon as login capability is restored for SSO users.
- resolved Aug 04, 2026, 02:30 PM UTC
SSO related login issues are resolved.
Major July 30, 2026 Temporary high bounce rate 3d 20h Campaign Sending, Email Campaigns, SMS Sending, Automated Mailings and 6 more
Started Jul 30, 2026, 12:49 PM UTC· resolved Aug 03, 2026, 09:00 AM UTC
- investigating Jul 30, 2026, 12:49 PM UTC
We've confirmed reports that a small batch of our sending IP's experienced a temporary block today. Our Deliverability Team has already identified and resolved the issue. if you sent before 11am Central feel free to resend at this time. If you're unsure if your bounces are related, please reach out to our Support Team for assistance.
- resolved Aug 03, 2026, 09:00 AM UTC
This has been resolved.
Major July 6, 2026 Response Data Not Loading In App 15h 23m Web Application, Response Display, Web Application, Response Display
Started Jul 06, 2026, 09:37 AM UTC· resolved Jul 07, 2026, 01:00 AM UTC
- identified Jul 06, 2026, 09:37 AM UTC
We're currently investigating reports of response data not loading in the application. We'll continue to follow up here with updates.
- investigating Jul 06, 2026, 11:36 AM UTC
Our teams have been able to identify the issue and will be working throughout the day to remediate the issue.
- investigating Jul 06, 2026, 01:00 PM UTC
Our teams have begun the process of restoring missing Response data in affected accounts. During this time, accounts may see data intermittently populate and resolve. We will continue providing updates to that process as we are able to.
- resolved Jul 07, 2026, 01:00 AM UTC
All Response data has been restored. If needed, users can clear cache and cookies and restart their browsers to see any lagging updates. The incident is now resolved.
Major May 21, 2026 Emma Support Chatbot Failures 1h 55m Support Hub, Support Hub
Started May 21, 2026, 05:28 PM UTC· resolved May 21, 2026, 07:23 PM UTC
- investigating May 21, 2026, 05:28 PM UTC
We are seeing intermittent loading errors for our Emma Chatbot on our Support Hub. This is also affecting case submissions from reaching our team at this time. If you need to reach support immediately, please call our team. We will provide updates as soon as possible.
- investigating May 21, 2026, 05:44 PM UTC
The issue has been identified and a fix implemented. We will continue to monitor our Emma Chatbot before providing further updates.
- monitoring May 21, 2026, 05:49 PM UTC
Services to our chatbot are being restored, and we will continue to monitor the results.
- resolved May 21, 2026, 07:23 PM UTC
The incident has been resolved
Major May 19, 2026 Campaign Delivery Delays 1h 58m Campaign Sending, Email Campaigns, SMS Sending, Automated Mailings and 6 more
Started May 19, 2026, 10:29 AM UTC· resolved May 19, 2026, 12:27 PM UTC
- investigating May 19, 2026, 10:29 AM UTC
We've received reports of campaign deliveries being delayed. Our teams are investigating the issue and we'll post updates as we have them.
- investigating May 19, 2026, 11:07 AM UTC
Investigations into this issue are ongoing.
- investigating May 19, 2026, 11:20 AM UTC
As our teams continue to investigate, we've confirmed these delays are also affecting delivery of OTV (one time verification) login codes.
- investigating May 19, 2026, 11:27 AM UTC
Our teams were able to pinpoint the issue and have begun rolling out a fix. We are beginning to see mailings deliver. Stay tuned for additional updates.
- monitoring May 19, 2026, 11:55 AM UTC
We are seeing the last batch of delayed mailings beginning to catch up and deliver from our systems. We will continue to monitor traffic and provide an update when the incident is fully resolved.
- resolved May 19, 2026, 12:27 PM UTC
This incident is now resolved, and all delayed mailings have caught up and are being delivered.
Major April 27, 2026 Emma Phone Support Unavailable 4h 53m Support Hub, Support Hub
Started Apr 27, 2026, 02:09 PM UTC· resolved Apr 27, 2026, 07:02 PM UTC
- identified Apr 27, 2026, 02:09 PM UTC
Emma Support will be unavailable via phone for the remainder of this evening, Monday April 27th. If you need to get in touch with us please submit a case online via the "Get Support" button on our Support Hub.
- resolved Apr 27, 2026, 07:02 PM UTC
This has been resolved.
Major April 1, 2026 Problems accessing SMS Sending and Settings 10h 50m Web Application, SMS Editor, Campaign Sending, SMS Sending and 4 more
Started Apr 01, 2026, 09:26 AM UTC· resolved Apr 01, 2026, 08:16 PM UTC
- identified Apr 01, 2026, 09:26 AM UTC
We are currently experiencing a disruption with SMS access, editing, and sending. Our Engineering team is actively investigating this, and we will continue to provide updates.
- identified Apr 01, 2026, 10:00 AM UTC
Our teams have determined this issue is due to an outage with a third party service provider. We'll post updates here as we have them.
- identified Apr 01, 2026, 03:04 PM UTC
This issue is ongoing. Our teams are actively monitoring the issue with our third party service provider. As soon as service is restored, we'll share an update here.
- resolved Apr 01, 2026, 08:16 PM UTC
This issue has been resolved.