My Emma incident

Response Data Not Loading In App

Resolved after 15 hours 23 minutes, affecting Web Application and Response Display and 1 more, on July 6, 2026.

resolved Jul 07, 2026, 01:00 AM UTC

All Response data has been restored. If needed, users can clear cache and cookies and restart their browsers to see any lagging updates. The incident is now resolved.

Started
Jul 06, 2026, 09:37 AM UTC
Resolved
Jul 07, 2026, 01:00 AM UTC
Duration
15h 23m
Detected by Pingoru
Jul 06, 2026, 09:37 AM UTC

Affected components

Web ApplicationResponse DisplayWeb ApplicationResponse Display

Update timeline

  1. identified Jul 06, 2026, 09:37 AM UTC

    We're currently investigating reports of response data not loading in the application. We'll continue to follow up here with updates.

  2. investigating Jul 06, 2026, 11:36 AM UTC

    Our teams have been able to identify the issue and will be working throughout the day to remediate the issue.

  3. investigating Jul 06, 2026, 01:00 PM UTC

    Our teams have begun the process of restoring missing Response data in affected accounts. During this time, accounts may see data intermittently populate and resolve. We will continue providing updates to that process as we are able to.

  4. resolved Jul 07, 2026, 01:00 AM UTC

    All Response data has been restored. If needed, users can clear cache and cookies and restart their browsers to see any lagging updates. The incident is now resolved.

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