My Emma incident

Temporary high bounce rate

Resolved after 3 days 20 hours, affecting Campaign Sending and Email Campaigns and 1 more, on July 30, 2026.

investigating Jul 30, 2026, 12:49 PM UTC

We've confirmed reports that a small batch of our sending IP's experienced a temporary block today. Our Deliverability Team has already identified and resolved the issue. if you sent before 11am Central feel free to resend at this time. If you're unsure if your bounces are related, please reach out to our Support Team for assistance.

Started
Jul 30, 2026, 12:49 PM UTC
Resolved
Aug 03, 2026, 09:00 AM UTC
Duration
3d 20h
Detected by Pingoru
Jul 30, 2026, 12:49 PM UTC

Affected components

Campaign SendingEmail CampaignsSMS SendingAutomated MailingsTest EmailsCampaign SendingEmail CampaignsSMS SendingAutomated MailingsTest Emails

Update timeline

  1. investigating Jul 30, 2026, 12:49 PM UTC

    We've confirmed reports that a small batch of our sending IP's experienced a temporary block today. Our Deliverability Team has already identified and resolved the issue. if you sent before 11am Central feel free to resend at this time. If you're unsure if your bounces are related, please reach out to our Support Team for assistance.

  2. resolved Aug 03, 2026, 09:00 AM UTC

    This has been resolved.

Your product runs on more than My Emma

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →