Resolved after 1 hour 55 minutes, affecting Support Hub and Support Hub, on May 21, 2026.
Services to our chatbot are being restored, and we will continue to monitor the results.
Affected components
Update timeline
- investigating May 21, 2026, 05:28 PM UTC
We are seeing intermittent loading errors for our Emma Chatbot on our Support Hub. This is also affecting case submissions from reaching our team at this time. If you need to reach support immediately, please call our team. We will provide updates as soon as possible.
- investigating May 21, 2026, 05:44 PM UTC
The issue has been identified and a fix implemented. We will continue to monitor our Emma Chatbot before providing further updates.
- monitoring May 21, 2026, 05:49 PM UTC
Services to our chatbot are being restored, and we will continue to monitor the results.
- resolved May 21, 2026, 07:23 PM UTC
The incident has been resolved
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