My Emma incident

Problems accessing SMS Sending and Settings

Resolved after 10 hours 50 minutes, affecting Web Application and SMS Editor and 1 more, on April 1, 2026.

identified Apr 01, 2026, 03:04 PM UTC

This issue is ongoing. Our teams are actively monitoring the issue with our third party service provider. As soon as service is restored, we'll share an update here.

Started
Apr 01, 2026, 09:26 AM UTC
Resolved
Apr 01, 2026, 08:16 PM UTC
Duration
10h 50m
Detected by Pingoru
Apr 01, 2026, 09:26 AM UTC

Affected components

Web ApplicationSMS EditorCampaign SendingSMS SendingWeb ApplicationCampaign SendingSMS SendingSMS Editor

Update timeline

  1. identified Apr 01, 2026, 09:26 AM UTC

    We are currently experiencing a disruption with SMS access, editing, and sending. Our Engineering team is actively investigating this, and we will continue to provide updates.

  2. identified Apr 01, 2026, 10:00 AM UTC

    Our teams have determined this issue is due to an outage with a third party service provider. We'll post updates here as we have them.

  3. identified Apr 01, 2026, 03:04 PM UTC

    This issue is ongoing. Our teams are actively monitoring the issue with our third party service provider. As soon as service is restored, we'll share an update here.

  4. resolved Apr 01, 2026, 08:16 PM UTC

    This issue has been resolved.

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